feat(history): add multi-account and WhatsApp foundation

.env.example

@@ -15,6 +15,12 @@ TELEGRAM_GATEWAY_SERVICE_EMAIL=replace-with-gateway-service-email
 TELEGRAM_GATEWAY_SERVICE_PASSWORD=replace-with-random-service-password
 TELEGRAM_GATEWAY_ACCOUNT_ID=replace-with-default-account-id
 TELEGRAM_WEBHOOK_SECRET=replace-with-random-webhook-secret
+
+# 普通 WhatsApp 账户通过“关联设备”接入。两个值均至少 32 位且必须彼此不同。
+WHATSAPP_GATEWAY_TOKEN=replace-with-at-least-32-random-characters
+WHATSAPP_WEBHOOK_SECRET=replace-with-another-32-random-secret
+WHATSAPP_LOG_LEVEL=info
+
 PUBLIC_WEBHOOK_BASE_URL=http://host.docker.internal:8088
 APP_PUBLIC_URL=http://127.0.0.1:8088
 

docker-compose.yml

@@ -16,6 +16,21 @@ services:
       retries: 10
     restart: unless-stopped
 
+  whatsapp-gateway:
+    build:
+      context: ./whatsapp-gateway
+    environment:
+      PORT: 3200
+      DATA_DIR: /data
+      WHATSAPP_GATEWAY_TOKEN: ${WHATSAPP_GATEWAY_TOKEN:?WHATSAPP_GATEWAY_TOKEN is required}
+      LOG_LEVEL: ${WHATSAPP_LOG_LEVEL:-info}
+    volumes:
+      - lingxi_whatsapp_data:/data
+    dns:
+      - 1.1.1.1
+      - 8.8.8.8
+    restart: unless-stopped
+
   api:
     build:
       context: ./server
@@ -33,6 +48,10 @@ services:
       TELEGRAM_GATEWAY_SERVICE_PASSWORD: ${TELEGRAM_GATEWAY_SERVICE_PASSWORD:?TELEGRAM_GATEWAY_SERVICE_PASSWORD is required}
       TELEGRAM_GATEWAY_ACCOUNT_ID: ${TELEGRAM_GATEWAY_ACCOUNT_ID:-}
       TELEGRAM_WEBHOOK_SECRET: ${TELEGRAM_WEBHOOK_SECRET:?TELEGRAM_WEBHOOK_SECRET is required}
+      WHATSAPP_GATEWAY_URL: http://whatsapp-gateway:3200
+      WHATSAPP_GATEWAY_TOKEN: ${WHATSAPP_GATEWAY_TOKEN:?WHATSAPP_GATEWAY_TOKEN is required}
+      WHATSAPP_WEBHOOK_SECRET: ${WHATSAPP_WEBHOOK_SECRET:?WHATSAPP_WEBHOOK_SECRET is required}
+      WHATSAPP_WEBHOOK_BASE_URL: ${WHATSAPP_WEBHOOK_BASE_URL:-http://api:3100}
       PUBLIC_WEBHOOK_BASE_URL: ${PUBLIC_WEBHOOK_BASE_URL:-http://host.docker.internal:8088}
       APP_PUBLIC_URL: ${APP_PUBLIC_URL:-http://127.0.0.1:8088}
       SMTP_HOST: ${SMTP_HOST:-}
@@ -56,6 +75,8 @@ services:
     depends_on:
       postgres:
         condition: service_healthy
+      whatsapp-gateway:
+        condition: service_healthy
     healthcheck:
       test: ["CMD", "node", "-e", "fetch('http://127.0.0.1:3100/health/ready').then(r=>{if(!r.ok)process.exit(1)}).catch(()=>process.exit(1))"]
       interval: 10s
@@ -77,3 +98,4 @@ services:
 
 volumes:
   lingxi_pgdata:
+  lingxi_whatsapp_data:

package.json

@@ -3,7 +3,7 @@
   "private": true,
   "version": "1.0.0",
   "type": "module",
-  "description": "灵犀跨境 - Telegram 跨境 AI 客户经营平台",
+  "description": "灵犀跨境 - Telegram、WhatsApp 与企业邮箱 AI 客户经营平台",
   "scripts": {
     "dev": "vite",
     "build": "tsc --noEmit && vite build",

server/src/whatsapp.js

@@ -0,0 +1,38 @@
+const base = () => (process.env.WHATSAPP_GATEWAY_URL || 'http://whatsapp-gateway:3200').replace(/\/$/, '')
+
+export async function whatsappRequest(path, options = {}) {
+  const token = String(process.env.WHATSAPP_GATEWAY_TOKEN || '')
+  if (token.length < 24) {
+    throw Object.assign(new Error('WhatsApp 网关令牌尚未配置'), { status: 503 })
+  }
+  const response = await fetch(`${base()}${path}`, {
+    ...options,
+    headers: {
+      ...(options.body instanceof FormData ? {} : { 'content-type': 'application/json' }),
+      authorization: `Bearer ${token}`,
+      ...(options.headers || {}),
+    },
+  })
+  const raw = await response.text()
+  let result
+  try { result = raw ? JSON.parse(raw) : null } catch { result = raw }
+  if (!response.ok) {
+    throw Object.assign(
+      new Error(result?.message || `WhatsApp 网关请求失败 (${response.status})`),
+      { status: response.status, data: result?.data },
+    )
+  }
+  return result?.data ?? result
+}
+
+export function postWhatsApp(path, body) {
+  return whatsappRequest(path, { method: 'POST', body: JSON.stringify(body) })
+}
+
+export function putWhatsApp(path, body) {
+  return whatsappRequest(path, { method: 'PUT', body: JSON.stringify(body) })
+}
+
+export function uploadWhatsApp(path, formData) {
+  return whatsappRequest(path, { method: 'POST', body: formData })
+}

server/test/business.test.js

@@ -50,5 +50,7 @@ test('Email 渠道凭据使用认证加密且可正确解密', () => {
   assert.notEqual(encrypted, 'app-password-123')
   assert.match(encrypted, /^v1:/)
   assert.equal(decryptEmailPassword(encrypted), 'app-password-123')
-  assert.throws(() => decryptEmailPassword(`${encrypted.slice(0, -1)}x`))
+  const tampered = encrypted.split(':')
+  tampered[2] = `${tampered[2][0] === 'A' ? 'B' : 'A'}${tampered[2].slice(1)}`
+  assert.throws(() => decryptEmailPassword(tampered.join(':')))
 })

src/app/router/index.tsx

@@ -1,28 +1,76 @@
-import { createBrowserRouter, Navigate, RouterProvider } from 'react-router-dom'
-import { useAuthStore } from '@/app/store/auth'
+import { createBrowserRouter, Navigate, RouterProvider, useRouteError } from 'react-router-dom'
+import { isSessionTokenExpired, useAuthStore } from '@/app/store/auth'
 import { AppLayout } from '@/components/layout/AppLayout'
-import type { ReactNode } from 'react'
+import { useEffect, type ReactNode } from 'react'
 
 import { LoginPage } from '@/pages/auth/LoginPage'
 import { RegisterPage } from '@/pages/auth/RegisterPage'
 
 function RequireAuth({ children }: { children: ReactNode }) {
   const token = useAuthStore((s) => s.token)
-  if (!token) return <Navigate to="/login" replace />
+  const logout = useAuthStore((s) => s.logout)
+  const expired = isSessionTokenExpired(token)
+  useEffect(() => {
+    if (token && expired) logout()
+  }, [expired, logout, token])
+  if (expired) return <Navigate to="/login?reason=session-expired" replace />
   return <>{children}</>
 }
 
 function GuestOnly({ children }: { children: ReactNode }) {
   const token = useAuthStore((s) => s.token)
-  if (token) return <Navigate to="/dashboard" replace />
+  const logout = useAuthStore((s) => s.logout)
+  const expired = Boolean(token) && isSessionTokenExpired(token)
+  useEffect(() => {
+    if (expired) logout()
+  }, [expired, logout])
+  if (token && !expired) return <Navigate to="/dashboard" replace />
   return <>{children}</>
 }
 
+function RouteErrorFallback() {
+  const error = useRouteError()
+
+  useEffect(() => {
+    console.error('Route render failed', error)
+  }, [error])
+
+  return (
+    <main className="flex min-h-screen items-center justify-center bg-slate-50 px-6">
+      <section className="w-full max-w-md rounded-3xl border border-slate-200 bg-white p-8 text-center shadow-xl shadow-slate-200/60">
+        <div className="mx-auto flex h-12 w-12 items-center justify-center rounded-2xl bg-blue-50 text-xl text-blue-600">
+          !
+        </div>
+        <h1 className="mt-5 text-xl font-semibold tracking-tight text-slate-950">页面暂时无法显示</h1>
+        <p className="mt-2 text-sm leading-6 text-slate-500">
+          当前页面遇到异常。你可以重新加载；如果问题仍然存在，请返回工作台后重试。
+        </p>
+        <div className="mt-6 flex justify-center gap-3">
+          <button
+            type="button"
+            onClick={() => window.location.reload()}
+            className="rounded-xl bg-blue-600 px-4 py-2.5 text-sm font-semibold text-white shadow-sm transition hover:bg-blue-700"
+          >
+            重新加载
+          </button>
+          <a
+            href="/dashboard"
+            className="rounded-xl border border-slate-200 bg-white px-4 py-2.5 text-sm font-semibold text-slate-700 transition hover:bg-slate-50"
+          >
+            返回工作台
+          </a>
+        </div>
+      </section>
+    </main>
+  )
+}
+
 const router = createBrowserRouter([
-  { path: '/login', element: <GuestOnly><LoginPage /></GuestOnly> },
-  { path: '/register', element: <GuestOnly><RegisterPage /></GuestOnly> },
+  { path: '/login', element: <GuestOnly><LoginPage /></GuestOnly>, errorElement: <RouteErrorFallback /> },
+  { path: '/register', element: <GuestOnly><RegisterPage /></GuestOnly>, errorElement: <RouteErrorFallback /> },
   {
     path: '/',
+    errorElement: <RouteErrorFallback />,
     element: (
       <RequireAuth>
         <AppLayout />

src/app/store/auth.ts

@@ -2,7 +2,7 @@ import { create } from 'zustand'
 import { persist } from 'zustand/middleware'
 import type { AuthSession, Tenant, User } from '@/types'
 import type { RoleKey } from '@/config/roles'
-import { setTokenGetter } from '@/services/api/client'
+import { setTokenGetter, setUnauthorizedHandler } from '@/services/api/client'
 
 interface AuthState {
   token: string | null
@@ -32,6 +32,26 @@ export const useAuthStore = create<AuthState>()(
 
 // 让 API client 能读取 token（真实后端模式使用）
 setTokenGetter(() => useAuthStore.getState().token)
+setUnauthorizedHandler(() => {
+  useAuthStore.getState().logout()
+  if (!window.location.pathname.startsWith('/login')) {
+    window.location.replace('/login?reason=session-expired')
+  }
+})
+
+export function isSessionTokenExpired(token: string | null): boolean {
+  if (!token) return true
+  try {
+    const encoded = token.split('.')[1].replace(/-/g, '+').replace(/_/g, '/')
+    const padded = encoded.padEnd(Math.ceil(encoded.length / 4) * 4, '=')
+    const payload = JSON.parse(window.atob(padded)) as {
+      exp?: number
+    }
+    return !payload.exp || payload.exp * 1_000 <= Date.now()
+  } catch {
+    return true
+  }
+}
 
 export function useCurrentRole(): RoleKey {
   return useAuthStore((s) => s.user?.role ?? 'viewer')

src/components/common/LiveDataBadge.tsx

@@ -8,7 +8,7 @@ export function LiveDataBadge({ className, text = '实时数据' }: { className?
         'inline-flex items-center gap-1 rounded-full bg-emerald-50 px-2 py-0.5 text-[11px] font-medium text-emerald-700',
         className,
       )}
-      title="指标由当前企业真实业务数据实时计算"
+      title="指标实时更新"
     >
       <Radio className="h-3 w-3" />
       {text}

src/components/customer/CustomerProfileRadar.tsx

@@ -37,7 +37,7 @@ export function profileRadarData(customer: Customer) {
 
   return [
     { dimension: '购买意向', score: Math.max(0, Math.min(100, Number(customer.intentScore || 0))), hint: '基于询盘强度与购买信号' },
-    { dimension: '成交可能', score: Number(profile.dealProbability || 0), hint: 'AI 综合预测成交概率' },
+    { dimension: '成交可能', score: Number(profile.dealProbability || 0), hint: '根据当前客户资料和会话信号估算' },
     { dimension: '决策能力', score: qualitativeScore(profile.decisionPower), hint: profile.decisionPower || '尚待确认采购决策权' },
     { dimension: '需求紧迫', score: qualitativeScore(profile.urgency), hint: profile.urgency || '尚待确认采购时间表' },
     { dimension: '客户匹配', score: fitScore, hint: '画像字段、需求与产品匹配度' },
@@ -80,7 +80,7 @@ export function CustomerProfileRadar({
             </span>
             <div>
               <p className="text-sm font-semibold tracking-tight text-slate-950">客户价值雷达</p>
-              <p className="mt-0.5 text-[11px] text-slate-500">AI 六维购买力画像 · 随会话实时更新</p>
+              <p className="mt-0.5 text-[11px] text-slate-500">基于当前客户资料和会话信号</p>
             </div>
           </div>
           <span className={cn('mt-3 inline-flex items-center gap-1 rounded-full border px-2.5 py-1 text-[11px] font-semibold', levelTone)}>
@@ -126,7 +126,7 @@ export function CustomerProfileRadar({
             <PolarRadiusAxis angle={90} domain={[0, 100]} tick={false} axisLine={false} />
             <Tooltip
               formatter={(value: number) => [`${value} / 100`, '画像指数']}
-              labelFormatter={(label) => `${label} · AI 评估`}
+              labelFormatter={(label) => `${label} · 参考值`}
               contentStyle={{
                 borderRadius: 14,
                 border: '1px solid #dbeafe',
@@ -135,7 +135,7 @@ export function CustomerProfileRadar({
               }}
             />
             <Radar
-              name="客户画像光晕"
+              name="客户画像"
               dataKey="score"
               isAnimationActive={false}
               stroke="#60a5fa"

src/components/inbox/AiReplies.tsx

@@ -33,7 +33,7 @@ export function AiReplies({
     mutationFn: () => generateReplies(conversationId),
     onSuccess: (data) => {
       setItems(Array.isArray(data) ? data : [])
-      toast.success('AI 回复建议已生成', '根据客户画像、知识库和历史成功回复综合生成')
+      toast.success('回复建议已生成', '已参考客户资料、知识库和历史回复')
     },
     onError: (e) => toast.error(errorMessage(e)),
   })
@@ -43,7 +43,7 @@ export function AiReplies({
       <div className="mb-3 flex items-center justify-between">
         <h4 className="flex items-center gap-2 text-xs font-semibold text-slate-700">
           <span className="flex h-7 w-7 items-center justify-center rounded-lg bg-primary-50"><Sparkles className="h-3.5 w-3.5 text-primary" /></span>
-          AI 智能回复
+          回复建议
         </h4>
         <div className="flex items-center gap-1">
           <Button
@@ -61,7 +61,7 @@ export function AiReplies({
               '生成回复建议'
             )}
           </Button>
-          <Button variant="ghost" size="icon-sm" onClick={onClose} title="关闭 AI 智能回复">
+          <Button variant="ghost" size="icon-sm" onClick={onClose} title="关闭回复建议">
             <X className="h-4 w-4" />
           </Button>
         </div>
@@ -169,7 +169,7 @@ export function AiReplies({
 
       {!items && !mutation.isPending && (
         <div className="flex items-center justify-between rounded-xl bg-slate-50 px-3 py-2.5">
-          <p className="text-xs text-slate-500">结合客户画像、知识库和历史沟通生成三种策略</p>
+          <p className="text-xs text-slate-500">生成三种回复建议</p>
           <span className="hidden text-[10px] font-medium text-primary sm:inline">不会自动发送</span>
         </div>
       )}

src/components/inbox/Composer.tsx

@@ -75,7 +75,12 @@ export function Composer({
     setSending(true)
     try {
       await onMedia(Array.from(files), kind)
-      toast.success(`${files.length} 个文件已发送到${channel === 'email' ? '客户邮箱' : ' Telegram'}`)
+      const destination = channel === 'email'
+        ? '客户邮箱'
+        : channel === 'whatsapp'
+          ? ' WhatsApp'
+          : ' Telegram'
+      toast.success(`${files.length} 个文件已发送到${destination}`)
     } catch {
       toast.error('媒体发送失败')
     } finally {

src/components/inbox/ConversationInsightBar.tsx

@@ -23,7 +23,7 @@ export function ConversationInsightBar({
   onOpenProfile: () => void
 }) {
   const stage = validStages.has(customer.stage) ? customer.stage : 'initial'
-  const summary = customer.aiProfile?.summary || conversation.summary || 'AI 正在根据会话完善客户画像'
+  const summary = customer.aiProfile?.summary || conversation.summary || '收到更多客户消息后将补充客户画像'
 
   return (
     <div
@@ -36,7 +36,7 @@ export function ConversationInsightBar({
         </span>
         <div className="flex min-w-0 flex-1 items-center gap-2">
           <span className="hidden shrink-0 text-[10px] font-semibold uppercase tracking-[0.12em] text-violet-600 sm:inline">
-            AI 客户洞察
+            客户洞察
           </span>
           <p className="truncate text-xs leading-5 text-slate-600">{summary}</p>
         </div>

src/components/inbox/ConversationList.tsx

@@ -1,5 +1,5 @@
 import { useRef, useState } from 'react'
-import { Eraser, Mail, Pin, Plus, Search, Send, ShieldAlert, Trash2 } from 'lucide-react'
+import { Eraser, Mail, MessageCircle, Pin, Plus, Search, Send, ShieldAlert, Trash2 } from 'lucide-react'
 import { useQuery } from '@tanstack/react-query'
 import { getTeam } from '@/services/api/org'
 import type { ConversationListItem } from '@/services/api/conversations'
@@ -26,7 +26,7 @@ const FILTERS = [
 ]
 
 export function ConversationList({
-  items,
+  items = [],
   loading,
   activeId,
   onSelect,
@@ -75,8 +75,8 @@ export function ConversationList({
             <button
               type="button"
               onClick={onAdd}
-              title="添加 Telegram 用户或群组"
-              aria-label="添加 Telegram 用户或群组"
+              title="添加联系人或群组"
+              aria-label="添加联系人或群组"
               className="flex h-8 w-8 items-center justify-center rounded-full bg-primary text-white shadow-sm shadow-primary-200 transition hover:-translate-y-0.5 hover:bg-primary-700"
             >
               <Plus className="h-4 w-4" />
@@ -96,6 +96,7 @@ export function ConversationList({
           {[
             { value: '', label: '全部', icon: null },
             { value: 'telegram', label: 'Telegram', icon: Send },
+            { value: 'whatsapp', label: 'WhatsApp', icon: MessageCircle },
             { value: 'email', label: 'Email', icon: Mail },
           ].map((item) => (
             <button
@@ -153,9 +154,10 @@ export function ConversationList({
             const active = item.id === activeId
             const intent = intentLevelMeta(item.intentLevel)
             const isTelegramChannel = String(item.telegramChatType || '').toLowerCase() === 'channel'
+            const supportsSwipeActions = item.channel === 'telegram' || item.channel === 'whatsapp'
             return (
               <div key={item.id} className="relative mb-0.5 overflow-hidden rounded-xl">
-                {item.channel === 'telegram' && (
+                {supportsSwipeActions && (
                   <div
                     data-testid="conversation-swipe-actions"
                     aria-hidden={swipedId !== item.id && touchStart.current?.id !== item.id}
@@ -189,8 +191,9 @@ export function ConversationList({
                   data-conversation-id={item.id}
                   data-channel={item.channel}
                   data-telegram-chat-type={item.telegramChatType || ''}
+                  data-last-sender={item.lastMessage?.sender || ''}
                   onTouchStart={(event) => {
-                    if (item.channel !== 'telegram') return
+                    if (!supportsSwipeActions) return
                     const touch = event.touches[0]
                     touchStart.current = { x: touch.clientX, y: touch.clientY, id: item.id }
                     if (swipedId !== item.id) setDragOffset(0)

src/components/inbox/InsightPanel.tsx

@@ -70,7 +70,7 @@ export function InsightPanel({
       conversationId: conversation.id,
       ownerId: user?.id || '',
       dueAt: new Date(Date.now() + 24 * 60 * 60 * 1000).toISOString(),
-      note: `由 AI 客户洞察建议创建：${title}`,
+      note: `由客户洞察建议创建：${title}`,
     }),
     onSuccess: () => {
       queryClient.invalidateQueries({ queryKey: ['tasks'] })
@@ -84,7 +84,7 @@ export function InsightPanel({
     try {
       const result = await analyzeConversation(conversation.id)
       setAnalysis(result.summary)
-      toast.success('AI 分析完成', `意向评分 ${result.intentScore} · ${INTENT_LEVELS.find(l => l.value === result.intentLevel)?.label}`)
+      toast.success('会话分析完成', `意向评分 ${result.intentScore} · ${INTENT_LEVELS.find(l => l.value === result.intentLevel)?.label}`)
     } catch {
       toast.error('分析失败，请稍后重试')
     } finally { setAnalyzing(false) }
@@ -180,8 +180,8 @@ export function InsightPanel({
         <div className="rounded-2xl border border-slate-200/80 bg-white p-4">
         <div className="flex items-center justify-between">
           <div>
-            <p className="text-sm font-semibold tracking-tight text-slate-900">AI 洞察摘要</p>
-            <p className="text-[11px] text-slate-400">基于完整对话实时更新</p>
+            <p className="text-sm font-semibold tracking-tight text-slate-900">会话摘要</p>
+            <p className="text-[11px] text-slate-400">根据已同步的会话内容生成</p>
           </div>
           <Button variant="ghost" size="sm" onClick={handleAnalyze} disabled={analyzing}>
             {analyzing ? <Spinner className="h-3 w-3" /> : '重新分析'}
@@ -193,7 +193,7 @@ export function InsightPanel({
             <span className="ml-2 text-sm text-muted-foreground">正在分析会话上下文…</span>
           </div>
         ) : (
-          <p className="mt-3 text-xs leading-6 text-slate-600">{analysis || 'AI 正在根据会话完善客户画像。'}</p>
+          <p className="mt-3 text-xs leading-6 text-slate-600">{analysis || '收到更多客户消息后将补充客户画像。'}</p>
         )}
         {/* AI 提取关键信息 */}
         {Object.values(customer.aiProfile || {}).some(Boolean) && (
@@ -240,7 +240,7 @@ export function InsightPanel({
 
       {/* 推荐动作 */}
       <div className="p-4">
-        <h4 className="text-xs font-semibold text-slate-500">AI 推荐下一步</h4>
+        <h4 className="text-xs font-semibold text-slate-500">下一步建议</h4>
         <div className="mt-2 space-y-2">
           {customer.aiProfile.nextActions.map((a) => (
             <button

src/components/inbox/MessageBubble.tsx

@@ -19,9 +19,11 @@ import {
   Download,
   FileText,
   LoaderCircle,
+  SmilePlus,
+  Trash2,
 } from 'lucide-react'
 import { useQuery } from '@tanstack/react-query'
-import type { Message } from '@/types'
+import type { ChannelType, Message } from '@/types'
 import { cn } from '@/utils/cn'
 import { toast } from '@/app/store/toast'
 import { formatTime } from '@/utils/format'
@@ -82,8 +84,11 @@ export function MessageBubble({
   onConvertToTask,
   onAddToKnowledge,
   onAddNote,
+  onReact,
+  onDelete,
   customerName,
   customerAvatar,
+  channel,
 }: {
   msg: Message
   viewMode: ViewMode
@@ -92,33 +97,43 @@ export function MessageBubble({
   onConvertToTask: () => void
   onAddToKnowledge: () => void
   onAddNote: () => void
+  onReact?: (emoji: string) => void
+  onDelete?: () => void
   customerName?: string
   customerAvatar?: string
+  channel?: ChannelType
 }) {
   const [showActions, setShowActions] = useState(false)
   const [translationExpanded, setTranslationExpanded] = useState(false)
   const isMe = msg.sender === 'agent'
   const isSystem = msg.sender === 'system'
+  const originalText = String(msg.originalText || '')
   const rawTranslation = String(msg.translatedText || '')
   const translationCorrupted =
     /(?:^|\n)\d{4}-\d{2}-\d{2}T\d{2}:\d{2}:[\d.]+Z\s+(?:客户|坐席):/m.test(rawTranslation) ||
-    rawTranslation.length > (msg.originalText.length <= 20 ? 160 : Math.max(500, msg.originalText.length * 8))
+    rawTranslation.length > (originalText.length <= 20 ? 160 : Math.max(500, originalText.length * 8))
   const translatedText = translationCorrupted ? '' : rawTranslation
-  const hasTranslation = translatedText && translatedText !== msg.originalText
+  const hasTranslation = translatedText && translatedText !== originalText
   const outgoingChineseNote = isMe
     ? String(
       msg.translationCn ||
-      (hasTranslation && /[\u3400-\u9fff]/u.test(msg.originalText) ? msg.originalText : ''),
+      (hasTranslation && /[\u3400-\u9fff]/u.test(originalText) ? originalText : ''),
     ).trim()
     : ''
-  const outgoingSentText = isMe && translatedText ? translatedText : msg.originalText
+  const outgoingSentText = isMe && translatedText ? translatedText : originalText
   const longTranslation = translatedText.length > 260 || translatedText.split('\n').length > 6
   const hasKnownLanguage = Boolean(msg.originalLang && !['und', 'auto', 'unknown'].includes(msg.originalLang))
   const sourceLanguage = hasKnownLanguage ? languageName(msg.originalLang) : '原文'
+  const providerName = channel === 'whatsapp' ? 'WhatsApp' : channel === 'email' ? 'Email' : 'Telegram'
+  const isMediaMessage = ['image', 'audio', 'file'].includes(msg.type)
+  const hasProviderAttachment = Boolean(
+    msg.telegramFileId
+    || (msg.whatsappMessageId && isMediaMessage),
+  )
   const { data: attachment, isLoading: attachmentLoading, error: attachmentError } = useQuery({
-    queryKey: ['message-attachment', msg.conversationId, msg.id, msg.telegramFileId],
+    queryKey: ['message-attachment', msg.conversationId, msg.id, msg.telegramFileId, msg.whatsappMessageId],
     queryFn: () => getMessageAttachment(msg.conversationId, msg.id),
-    enabled: Boolean(msg.telegramFileId),
+    enabled: hasProviderAttachment,
     staleTime: Infinity,
     retry: 1,
   })
@@ -126,7 +141,7 @@ export function MessageBubble({
   if (isSystem) {
     return (
       <div className="flex justify-center py-2">
-        <span className="rounded-full bg-amber-50 px-3 py-1 text-xs text-amber-700">{msg.originalText}</span>
+        <span className="rounded-full bg-amber-50 px-3 py-1 text-xs text-amber-700">{originalText}</span>
       </div>
     )
   }
@@ -156,10 +171,18 @@ export function MessageBubble({
   )
 
   const renderContent = () => {
+    if (msg.isDeleted) {
+      return (
+        <p className="flex items-center gap-1.5 text-xs italic text-slate-400">
+          <AlertCircle className="h-3.5 w-3.5" />
+          该消息已撤回
+        </p>
+      )
+    }
     if (msg.type !== 'text') {
       const labels = { image: '图片', audio: '语音', file: '文件', product: '产品卡片' }
-      return msg.originalText ? (
-        <p className="mb-2 whitespace-pre-wrap break-words text-sm leading-6 text-slate-700">{msg.originalText}</p>
+      return originalText ? (
+        <p className="mb-2 whitespace-pre-wrap break-words text-sm leading-6 text-slate-700">{originalText}</p>
       ) : (
         <div className="mb-1 flex items-center gap-2 text-xs font-medium text-slate-500">
           <span className="h-1.5 w-1.5 rounded-full bg-primary-400" />
@@ -167,8 +190,8 @@ export function MessageBubble({
         </div>
       )
     }
-    if (!String(msg.originalText || '').trim()) {
-      return <p className="text-xs text-slate-500">Telegram 服务通知</p>
+    if (!originalText.trim()) {
+      return <p className="text-xs text-slate-500">{providerName} 服务通知</p>
     }
     if (
       (viewMode === 'bilingual' || viewMode === 'translated') &&
@@ -178,7 +201,7 @@ export function MessageBubble({
     ) {
       return (
         <div className="space-y-2.5">
-          <p className="whitespace-pre-wrap break-words text-sm leading-6">{msg.originalText}</p>
+          <p className="whitespace-pre-wrap break-words text-sm leading-6">{originalText}</p>
           <div className="flex items-center gap-1.5 border-t border-border/60 pt-2 text-xs text-muted-foreground">
             <Languages className="h-3.5 w-3.5 text-primary" />
             {translationCorrupted
@@ -239,7 +262,7 @@ export function MessageBubble({
             <span className="inline-flex rounded-full bg-muted px-2 py-0.5 text-[10px] font-medium text-muted-foreground">
               {hasKnownLanguage ? `原文 · ${sourceLanguage}` : '原文'}
             </span>
-            <p className="mt-1.5 whitespace-pre-wrap break-words text-sm leading-6">{msg.originalText}</p>
+            <p className="mt-1.5 whitespace-pre-wrap break-words text-sm leading-6">{originalText}</p>
           </div>
           <div className="border-t border-border/60 pt-2">
             <span className="inline-flex items-center gap-1 rounded-full bg-primary-50 px-2 py-0.5 text-[10px] font-medium text-primary">
@@ -270,7 +293,7 @@ export function MessageBubble({
           </span>
         )}
         <p className={cn('whitespace-pre-wrap break-words text-sm leading-6', hasKnownLanguage && 'mt-1.5')}>
-          {msg.originalText}
+          {originalText}
         </p>
       </div>
     )
@@ -294,12 +317,18 @@ export function MessageBubble({
   }
 
   const moreActions = [
-    { key: 'copy', label: '复制', icon: Copy, onSelect: () => { navigator.clipboard.writeText(msg.originalText); toast.success('已复制') } },
+    { key: 'copy', label: '复制', icon: Copy, onSelect: () => { void navigator.clipboard.writeText(originalText); toast.success('已复制') } },
     { key: 'reply', label: '引用回复', icon: Reply, onSelect: onQuote },
+    ...(channel === 'whatsapp' && onReact
+      ? [{ key: 'react', label: '👍 回应', icon: SmilePlus, onSelect: () => onReact('👍') }]
+      : []),
     { key: 'note', label: '添加内部备注', icon: StickyNote, onSelect: onAddNote },
     { key: 'important', label: msg.isImportant ? '取消重要' : '标记重要', icon: Star, onSelect: onMarkImportant },
     { key: 'task', label: '转为待办', icon: ListTodo, onSelect: onConvertToTask },
     { key: 'knowledge', label: '添加到知识库', icon: BookOpen, onSelect: onAddToKnowledge },
+    ...(channel === 'whatsapp' && isMe && onDelete
+      ? [{ key: 'delete', label: '撤回消息', icon: Trash2, danger: true, onSelect: onDelete }]
+      : []),
   ]
 
   return (
@@ -315,7 +344,7 @@ export function MessageBubble({
     >
       {!isMe && (
         <Avatar
-          name={customerName || msg.senderName || 'Telegram 用户'}
+          name={customerName || msg.senderName || `${providerName} 用户`}
           src={customerAvatar}
           size="xs"
           className="order-1 mt-1"
@@ -348,9 +377,9 @@ export function MessageBubble({
             </div>
           )}
           {renderContent()}
-          {msg.telegramFileId && attachmentLoading && (
+          {hasProviderAttachment && attachmentLoading && (
             <div className="mt-2 flex items-center gap-2 rounded-lg bg-muted/70 px-3 py-2 text-xs text-muted-foreground">
-              <LoaderCircle className="h-3.5 w-3.5 animate-spin" /> 正在读取 Telegram 文件…
+              <LoaderCircle className="h-3.5 w-3.5 animate-spin" /> 正在读取 {providerName} 文件…
             </div>
           )}
           {attachment && msg.type === 'image' && (
@@ -378,7 +407,7 @@ export function MessageBubble({
               <Download className="h-4 w-4 text-muted-foreground" />
             </a>
           )}
-          {msg.telegramFileId && attachmentError && (
+          {hasProviderAttachment && attachmentError && (
             <p className="mt-2 rounded-lg bg-red-50 px-2.5 py-1.5 text-xs text-red-600">文件暂时无法下载，请稍后重试</p>
           )}
           {msg.emailAttachments?.map((emailAttachment) => (
@@ -389,11 +418,25 @@ export function MessageBubble({
               attachment={emailAttachment}
             />
           ))}
+          {Boolean(msg.reactions?.length) && (
+            <div className="mt-2 flex flex-wrap gap-1">
+              {msg.reactions?.map((reaction, index) => (
+                <span
+                  key={`${reaction.actor}-${reaction.emoji}-${index}`}
+                  title={reaction.fromMe ? '我' : reaction.actor}
+                  className="inline-flex min-w-7 items-center justify-center rounded-full border border-blue-200 bg-blue-50/90 px-2 py-0.5 text-sm shadow-sm"
+                >
+                  {reaction.emoji}
+                </span>
+              ))}
+            </div>
+          )}
         </div>
 
         {/* 底栏：时间 + 状态 */}
         <div className={cn('mt-0.5 flex items-center gap-1.5 text-[10px] text-muted-foreground', isMe ? 'justify-end' : 'justify-start')}>
           <span>{formatTime(msg.createdAt)}</span>
+          {msg.editedAt && !msg.isDeleted && <span>已编辑</span>}
           {isMe && statusIcon()}
           {msg.isImportant && <Star className="h-2.5 w-2.5 fill-amber-400 text-amber-400" />}
           {msg.internalNote && <StickyNote className="h-2.5 w-2.5 text-blue-500" />}

src/config/pricingPlans.ts

@@ -57,7 +57,7 @@ export const PRICING_PLANS: PricingPlan[] = [
   {
     key: 'pro',
     name: '专业版',
-    tagline: '5—20 人团队的 AI 经营中枢',
+    tagline: '多渠道客户沟通与团队协作',
     priceNote: '¥49,800/年',
     monthlyPrice: null,
     yearlyPrice: 49800,
@@ -66,9 +66,9 @@ export const PRICING_PLANS: PricingPlan[] = [
     features: [
       '包含标准版全部能力',
       '客户情感分析与意图预测',
-      'AI 智能回复建议（多策略）',
+      '多策略回复建议',
       '风险预警与文化敏感检测',
-      '老板经营看板',
+      '业务数据看板',
     ],
     limits: { members: 20, messagesPerMonth: 100000, translationsPerMonth: 200000, knowledgeStorageMb: 5120 },
   },

src/config/roles.ts

@@ -24,7 +24,7 @@ export const ROLE_META: Record<RoleKey, { label: string; description: string; co
   admin: { label: '企业管理员', description: '管理企业、成员、权限、渠道、套餐与系统设置', color: 'bg-violet-100 text-violet-700' },
   manager: { label: '业务主管', description: '查看全部客户、团队数据、经营看板与客户分配', color: 'bg-blue-100 text-blue-700' },
   sales: { label: '外贸业务员', description: '查看分配给自己的客户、消息与跟进任务', color: 'bg-teal-100 text-teal-700' },
-  service: { label: '客服人员', description: '处理跨渠道消息、翻译、AI回复与售后咨询', color: 'bg-amber-100 text-amber-700' },
+  service: { label: '客服人员', description: '处理跨渠道消息、翻译、回复建议与售后咨询', color: 'bg-amber-100 text-amber-700' },
   viewer: { label: '只读成员', description: '仅可查看被授权的数据，不能编辑或发送消息', color: 'bg-gray-100 text-gray-600' },
 }
 

src/pages/analytics/AnalyticsPage.tsx

@@ -26,7 +26,7 @@ export function AnalyticsPage() {
     <div className="p-4 md:p-6">
       <PageHeader
         title="数据分析中心"
-        description="企业经营数据全景 · 基于当前企业实时数据"
+        description="查看客户、消息、跟进与转化数据"
         actions={<LiveDataBadge />}
         extra={
           <div className="flex flex-wrap items-center gap-2">
@@ -56,15 +56,15 @@ export function AnalyticsPage() {
         <ChartCard title="团队客户转化排行" height={240}><RankBars data={data.teamConversionRank.map((r) => ({ name: r.name, value: r.rate }))} unit="%" /></ChartCard>
       </div>
 
-      {/* 老板看板 */}
-      <h2 className="mt-6 mb-3 text-lg font-semibold">老板看板 <LiveDataBadge className="align-middle" /></h2>
+      {/* 业务概览 */}
+      <h2 className="mt-6 mb-3 text-lg font-semibold">业务概览 <LiveDataBadge className="align-middle" /></h2>
       <div className="grid grid-cols-1 gap-4 lg:grid-cols-3">
-        <Card><CardHeader title="🔥 今日需处理的高价值客户" /><div className="divide-y divide-border">{data.bossBoard.urgentHighValue.map((c) => (<div key={c.id} className="flex items-center justify-between px-4 py-2.5 text-sm"><span>{c.name} <CountryFlag code={c.country} withName={false} /></span><span className="text-xs text-muted-foreground">{c.reason.slice(0, 20)}…</span></div>))}</div></Card>
-        <Card><CardHeader title="⚠️ 存在逾期跟进的业务员" /><div className="divide-y divide-border">{data.bossBoard.overdueMembers.map((m) => (<div key={m.id} className="flex items-center justify-between px-4 py-2.5 text-sm"><span>{m.name}</span><Badge variant="danger">{m.overdueCount} 项逾期</Badge></div>))}</div></Card>
-        <Card><CardHeader title="📈 客户增长最快的国家" /><div className="divide-y divide-border">{data.bossBoard.fastestCountries.map((c) => (<div key={c.country} className="flex items-center justify-between px-4 py-2.5 text-sm"><CountryFlag code={c.country} /><Badge variant="success">+{(c.growth * 100).toFixed(0)}%</Badge></div>))}</div></Card>
-        <Card><CardHeader title="🏅 最优渠道" /><div className="p-4 text-center"><p className="text-2xl font-semibold text-primary-700">{data.bossBoard.bestChannel.name}</p><p className="text-sm text-muted-foreground">转化率 {data.bossBoard.bestChannel.conversion}%</p></div></Card>
-        <Card><CardHeader title="📊 最热门产品" /><div className="space-y-2 p-4">{data.bossBoard.topProducts.map((p) => (<div key={p.product} className="flex items-center justify-between text-sm"><span>{p.product}</span><span className="text-muted-foreground">{p.inquiries} 次询盘</span></div>))}</div></Card>
-        <Card><CardHeader title="🚨 正在流失的高意向客户" /><div className="divide-y divide-border">{data.bossBoard.churningHighIntent.map((c) => (<div key={c.id} className="px-4 py-2.5 text-sm"><span>{c.name} <CountryFlag code={c.country} withName={false} /></span><span className="text-xs text-muted-foreground ml-2">{c.daysSilent}天未联系 · 意向{c.intentScore}分</span></div>))}</div></Card>
+        <Card><CardHeader title="重点跟进客户" /><div className="divide-y divide-border">{data.bossBoard.urgentHighValue.map((c) => (<div key={c.id} className="flex items-center justify-between px-4 py-2.5 text-sm"><span>{c.name} <CountryFlag code={c.country} withName={false} /></span><span className="text-xs text-muted-foreground">{c.reason.slice(0, 20)}…</span></div>))}</div></Card>
+        <Card><CardHeader title="逾期跟进" /><div className="divide-y divide-border">{data.bossBoard.overdueMembers.map((m) => (<div key={m.id} className="flex items-center justify-between px-4 py-2.5 text-sm"><span>{m.name}</span><Badge variant="danger">{m.overdueCount} 项逾期</Badge></div>))}</div></Card>
+        <Card><CardHeader title="客户增长较快的国家" /><div className="divide-y divide-border">{data.bossBoard.fastestCountries.map((c) => (<div key={c.country} className="flex items-center justify-between px-4 py-2.5 text-sm"><CountryFlag code={c.country} /><Badge variant="success">+{(c.growth * 100).toFixed(0)}%</Badge></div>))}</div></Card>
+        <Card><CardHeader title="渠道转化" /><div className="p-4 text-center"><p className="text-2xl font-semibold text-primary-700">{data.bossBoard.bestChannel.name}</p><p className="text-sm text-muted-foreground">转化率 {data.bossBoard.bestChannel.conversion}%</p></div></Card>
+        <Card><CardHeader title="产品询盘" /><div className="space-y-2 p-4">{data.bossBoard.topProducts.map((p) => (<div key={p.product} className="flex items-center justify-between text-sm"><span>{p.product}</span><span className="text-muted-foreground">{p.inquiries} 次询盘</span></div>))}</div></Card>
+        <Card><CardHeader title="久未联系的高意向客户" /><div className="divide-y divide-border">{data.bossBoard.churningHighIntent.map((c) => (<div key={c.id} className="px-4 py-2.5 text-sm"><span>{c.name} <CountryFlag code={c.country} withName={false} /></span><span className="text-xs text-muted-foreground ml-2">{c.daysSilent}天未联系 · 意向{c.intentScore}分</span></div>))}</div></Card>
       </div>
     </div>
   )

src/pages/auth/LoginPage.tsx

@@ -1,5 +1,5 @@
-import { useState } from 'react'
-import { Link, useNavigate } from 'react-router-dom'
+import { useEffect, useState } from 'react'
+import { Link, useNavigate, useSearchParams } from 'react-router-dom'
 import { useForm } from 'react-hook-form'
 import { z } from 'zod'
 import { zodResolver } from '@hookform/resolvers/zod'
@@ -28,6 +28,7 @@ type FormValues = z.infer<typeof schema>
 export function LoginPage() {
   const { t, locale, setLocale } = useI18n()
   const navigate = useNavigate()
+  const [searchParams, setSearchParams] = useSearchParams()
   const setSession = useAuthStore((s) => s.setSession)
   const [mode, setMode] = useState<'code' | 'password'>('password')
   const [remember, setRemember] = useState(true)
@@ -42,6 +43,12 @@ export function LoginPage() {
     formState: { errors },
   } = useForm<FormValues>({ resolver: zodResolver(schema), defaultValues: { account: '', password: '', code: '' } })
 
+  useEffect(() => {
+    if (searchParams.get('reason') !== 'session-expired') return
+    toast.warning('登录状态已过期，请重新登录')
+    setSearchParams({}, { replace: true })
+  }, [searchParams, setSearchParams])
+
   const doLogin = async (values: FormValues) => {
     if (!agreed) {
       toast.warning('请先勾选并同意《隐私政策》和《服务协议》')
@@ -94,16 +101,16 @@ export function LoginPage() {
         </div>
         <div className="space-y-8">
           <h1 className="text-2xl font-semibold leading-snug">
-            把分散在全球渠道的客户对话，
+            集中处理客户消息，
             <br />
-            沉淀为可成交的企业资产。
+            更快回复和跟进。
           </h1>
           <div className="space-y-4">
             {[
-              { icon: MessageCircle, text: 'WhatsApp / Telegram / 邮件 / 独立站，统一收件箱' },
-              { icon: Languages, text: 'AI 翻译与行业术语，跨语种沟通专业自然' },
-              { icon: ShieldCheck, text: '情感分析、风险预警、文化敏感检测' },
-              { icon: UsersRound, text: '客户自动建档、意向评分与团队协同跟进' },
+              { icon: MessageCircle, text: '集中处理 WhatsApp、Telegram、邮件和独立站消息' },
+              { icon: Languages, text: '消息翻译与双语对照，支持行业术语' },
+              { icon: ShieldCheck, text: '识别客户情绪、沟通意图和风险信号' },
+              { icon: UsersRound, text: '管理客户资料、意向评分和团队跟进' },
             ].map((f) => (
               <div key={f.text} className="flex items-center gap-3 text-sm text-primary-100">
                 <span className="flex h-8 w-8 items-center justify-center rounded-md bg-white/10">
@@ -209,9 +216,9 @@ export function LoginPage() {
         <div className="space-y-3 text-sm leading-relaxed text-muted-foreground">
           <p>使用本服务前，请阅读并确认以下数据处理与服务条款。</p>
           <p>1. 我们仅收集为您提供跨境沟通与客户管理服务所必需的信息，包括账号信息、企业信息与您主动录入的客户数据。</p>
-          <p>2. 您的会话数据采用全链路加密存储，未经您授权，我们不会向任何第三方披露。</p>
-          <p>3. 您可以随时导出或删除您的数据；企业注销后，相关数据将在 30 天内完成清理。</p>
-          <p>4. 使用 AI 功能时，相关内容仅用于为您生成翻译与回复建议，不会用于其他用途。</p>
+          <p>2. 我们按照已公布的安全措施处理会话数据；涉及第三方服务时，处理范围以隐私政策及相关服务条款为准。</p>
+          <p>3. 数据导出、删除和账号注销申请按照正式发布的隐私政策处理。</p>
+          <p>4. 使用翻译和回复建议时，相关内容可能发送至已配置的模型服务商处理，具体范围以隐私政策为准。</p>
         </div>
       </Dialog>
 

src/pages/auth/RegisterPage.tsx

@@ -51,7 +51,7 @@ export function RegisterPage() {
       const session = await registerApi(values)
       setSession(session)
       toast.success('企业创建成功', '接下来请完成企业初始化配置')
-      navigate('/channels?setup=telegram')
+      navigate('/channels?setup=choose')
     } catch (e) {
       toast.error(errorMessage(e))
     } finally {

src/pages/billing/BillingPage.tsx

@@ -33,7 +33,7 @@ export function BillingPage() {
 
   return (
     <div className="p-4 md:p-6">
-      <PageHeader title="套餐与账单" description="通过 Stripe Checkout 管理真实订阅与支付" />
+      <PageHeader title="套餐与账单" description="管理套餐、订阅和支付记录" />
 
       {info && (
         <Card className="mb-4 p-4">

src/pages/channels/ChannelsPage.tsx

@@ -1,20 +1,23 @@
-import { useEffect, useRef, useState } from 'react'
+import { useState } from 'react'
 import { useNavigate, useSearchParams } from 'react-router-dom'
 import { useMutation, useQuery, useQueryClient } from '@tanstack/react-query'
 import {
   Activity,
   ArrowUpRight,
+  AlertTriangle,
   Cable,
   CheckCircle2,
   History,
   Mail,
+  MessageCircle,
+  Plus,
   MessageSquareText,
   Pause,
   Play,
   RefreshCw,
   Settings,
   ShieldCheck,
-  Smartphone,
+  Star,
   Trash2,
   Workflow,
 } from 'lucide-react'
@@ -34,7 +37,8 @@ import { ChannelIcon } from '@/components/common/ChannelIcon'
 import {
   getChannels, testChannel, updateChannel, deleteChannel, getChannelLogs,
   connectEmailChannel, startTelegramLogin, submitTelegramCode, submitTelegramPassword,
-  getTelegramLoginState, syncTelegramChannel,
+  getTelegramLoginState, syncChannel, startWhatsAppLogin, getWhatsAppLoginState,
+  setDefaultChannel,
 } from '@/services/api/channels'
 import { CHANNEL_META } from '@/config/constants'
 import { formatRelative } from '@/utils/format'
@@ -60,13 +64,21 @@ export function ChannelsPage() {
   const navigate = useNavigate()
   const [searchParams, setSearchParams] = useSearchParams()
   const queryClient = useQueryClient()
-  const { data: channels } = useQuery({ queryKey: ['channels'], queryFn: getChannels })
+  const { data: channels } = useQuery({
+    queryKey: ['channels'],
+    queryFn: getChannels,
+    refetchInterval: 15_000,
+  })
   const [wizard, setWizard] = useState<{ open: boolean; type: ChannelType | null; step: number }>({ open: false, type: null, step: 0 })
   const [telegramAccount, setTelegramAccount] = useState('')
   const [telegramCode, setTelegramCode] = useState('')
   const [telegramPassword, setTelegramPassword] = useState('')
   const [loginChannelId, setLoginChannelId] = useState('')
   const [authState, setAuthState] = useState('')
+  const [whatsappAccount, setWhatsAppAccount] = useState('')
+  const [whatsappChannelId, setWhatsAppChannelId] = useState('')
+  const [whatsappPairingCode, setWhatsAppPairingCode] = useState('')
+  const [whatsappQr, setWhatsAppQr] = useState('')
   const [connecting, setConnecting] = useState(false)
   const [emailPreset, setEmailPreset] = useState<keyof typeof EMAIL_PRESETS>('custom')
   const [emailForm, setEmailForm] = useState({
@@ -85,7 +97,6 @@ export function ChannelsPage() {
   const [logDrawer, setLogDrawer] = useState<string | null>(null)
   const [settingsDrawer, setSettingsDrawer] = useState<ChannelConnection | null>(null)
   const [logItems, setLogItems] = useState<ChannelSyncLog[]>([])
-  const setupOpenedRef = useRef(false)
 
   const loadLogs = async (chId: string) => {
     const logs = await getChannelLogs(chId)
@@ -122,7 +133,7 @@ export function ChannelsPage() {
   const completeTelegramBinding = async (channelId: string) => {
     let syncSummary = ''
     try {
-      const result = await syncTelegramChannel(channelId)
+      const result = await syncChannel(channelId)
       syncSummary = `，已同步 ${result.chats} 个会话和 ${result.messages} 条消息`
     } catch (error) {
       syncSummary = `；账号已连接，但首次同步失败：${errorMessage(error)}`
@@ -155,15 +166,48 @@ export function ChannelsPage() {
     }
   }
 
-  useEffect(() => {
-    if (!channels || setupOpenedRef.current || searchParams.get('setup') !== 'telegram') return
-    setupOpenedRef.current = true
-    const telegram = channels.find((item) => item.type === 'telegram')
-    void openTelegramWizard(telegram)
+  const openWhatsAppWizard = async (channel?: ChannelConnection) => {
+    setWhatsAppAccount(channel?.account || '')
+    setWhatsAppChannelId(channel && channel.id !== 'whatsapp-available' ? channel.id : '')
+    setWhatsAppPairingCode(channel?.pairingCode || '')
+    setWhatsAppQr(channel?.qrDataUrl || '')
+    setWizard({ open: true, type: 'whatsapp', step: channel?.pairingCode ? 1 : 0 })
+    if (!channel || channel.id === 'whatsapp-available') return
+    setConnecting(true)
+    try {
+      const current = await getWhatsAppLoginState(channel.id)
+      if (current.status === 'connected') {
+        await syncChannel(channel.id, { full: true })
+        toast.success('WhatsApp 已连接并完成首次会话同步')
+        setWizard({ open: false, type: null, step: 0 })
+        await queryClient.invalidateQueries()
+      } else {
+        const restarted = await startWhatsAppLogin(channel.account || '')
+        setWhatsAppChannelId(restarted.id)
+        setWhatsAppPairingCode(restarted.pairingCode || '')
+        setWhatsAppQr(restarted.qrDataUrl || '')
+        setWizard({ open: true, type: 'whatsapp', step: 1 })
+        toast.success('已生成新的配对码，请在手机 WhatsApp 中完成关联设备')
+        await queryClient.invalidateQueries({ queryKey: ['channels'] })
+      }
+    } catch (error) {
+      toast.error(errorMessage(error))
+    } finally {
+      setConnecting(false)
+    }
+  }
+
+  const openChannelWizard = (type: 'telegram' | 'whatsapp' | 'email', channel?: ChannelConnection) => {
     setSearchParams({}, { replace: true })
-  // 新注册后的 setup 参数只消费一次，避免查询刷新时重复打开向导。
-  // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, [channels, searchParams, setSearchParams])
+    if (type === 'telegram') {
+      void openTelegramWizard(channel)
+    } else if (type === 'whatsapp') {
+      void openWhatsAppWizard(channel)
+    } else {
+      applyEmailPreset('custom')
+      setWizard({ open: true, type: 'email', step: 0 })
+    }
+  }
 
   const applyEmailPreset = (value: keyof typeof EMAIL_PRESETS) => {
     setEmailPreset(value)
@@ -180,8 +224,7 @@ export function ChannelsPage() {
   }
 
   const connectedCount = list.filter((channel) => channel.status === 'connected').length
-  const telegramChannel = list.find((channel) => channel.type === 'telegram')
-  const telegramConnected = telegramChannel?.status === 'connected'
+  const setupChoice = searchParams.get('setup') === 'choose'
   const todayMessages = list.reduce((total, channel) => total + Number(channel.todayMessages || 0), 0)
   const latestSync = list
     .map((channel) => channel.lastSyncAt)
@@ -200,11 +243,11 @@ export function ChannelsPage() {
                 <span className="absolute inline-flex h-full w-full animate-ping rounded-full bg-primary-400 opacity-45" />
                 <span className="relative inline-flex h-2 w-2 rounded-full bg-primary-500" />
               </span>
-              Unified communication hub
+              渠道连接
             </div>
             <h1 className="text-2xl font-bold tracking-[-0.035em] text-slate-950 md:text-3xl">渠道与账号</h1>
             <p className="mt-2 max-w-2xl text-sm leading-6 text-slate-500">
-              将 Telegram 即时消息与企业邮箱汇入同一个客户工作台，统一翻译、画像、分配和跟进。
+              在一个工作台管理 WhatsApp、Telegram 与企业邮箱消息。
             </p>
           </div>
           <div className="grid grid-cols-3 gap-2 sm:min-w-[460px]">
@@ -228,66 +271,88 @@ export function ChannelsPage() {
         description="连接状态、同步进度与安全设置"
       />
 
-      {!telegramConnected && (
+      {setupChoice && (
         <Card
-          data-testid="telegram-onboarding"
+          data-testid="channel-onboarding"
           className="mb-5 overflow-hidden border-primary-200/80 bg-gradient-to-r from-primary-50/90 via-white to-sky-50 shadow-[0_16px_45px_rgba(37,99,235,.10)]"
         >
-          <div className="grid gap-5 p-5 lg:grid-cols-[minmax(0,1fr)_auto] lg:items-center lg:p-6">
-            <div>
-              <div className="flex flex-wrap items-center gap-2">
-                <Badge variant="primary">首次配置 · 约 2 分钟</Badge>
-                <span className="text-xs font-medium text-slate-500">使用你自己的 Telegram 工作账号</span>
-              </div>
-              <h2 className="mt-3 text-lg font-bold tracking-tight text-slate-950">先绑定 Telegram，开始接收真实客户消息</h2>
-              <p className="mt-1.5 max-w-3xl text-sm leading-6 text-slate-600">
-                输入国际格式手机号，依次完成 Telegram 验证码和可选的二步密码。授权成功后系统会自动注册实时 Webhook，并首次同步历史会话。
+          <div className="p-5 lg:p-6">
+            <Badge variant="primary">企业创建成功 · 渠道可稍后配置</Badge>
+            <h2 className="mt-3 text-xl font-bold tracking-tight text-slate-950">选择第一个客户沟通渠道</h2>
+            <p className="mt-1.5 text-sm leading-6 text-slate-600">
+              不强制绑定 Telegram。你可以连接 WhatsApp、Telegram 或企业邮箱，也可以先进入系统，之后再添加多个账号。
             </p>
-              <div className="mt-4 grid gap-2 sm:grid-cols-3">
+            <div className="mt-5 grid gap-3 md:grid-cols-3">
               {[
-                  { icon: Smartphone, step: '01', title: '验证手机号', text: '例如 +8613800138000' },
-                  { icon: ShieldCheck, step: '02', title: '完成安全验证', text: '验证码与二步密码' },
-                  { icon: RefreshCw, step: '03', title: '自动同步消息', text: '历史会话与实时消息' },
+                { type: 'telegram' as const, icon: Cable, title: 'Telegram', text: '手机号、验证码与可选二步密码' },
+                { type: 'whatsapp' as const, icon: MessageCircle, title: 'WhatsApp', text: '普通账号通过关联设备配对' },
+                { type: 'email' as const, icon: Mail, title: '企业邮箱', text: 'IMAP 收信与 SMTP 发信' },
               ].map((item) => (
-                  <div key={item.step} className="flex items-center gap-3 rounded-xl border border-white bg-white/80 px-3 py-2.5 shadow-sm">
-                    <span className="flex h-8 w-8 shrink-0 items-center justify-center rounded-lg bg-primary-50 text-primary">
-                      <item.icon className="h-4 w-4" />
+                <button
+                  type="button"
+                  key={item.type}
+                  data-testid={`choose-${item.type}`}
+                  onClick={() => openChannelWizard(item.type)}
+                  className="group rounded-2xl border border-slate-200 bg-white p-4 text-left shadow-sm transition hover:-translate-y-0.5 hover:border-primary-300 hover:shadow-lg"
+                >
+                  <span className="flex h-10 w-10 items-center justify-center rounded-xl bg-primary-50 text-primary transition group-hover:bg-primary group-hover:text-white">
+                    <item.icon className="h-5 w-5" />
                   </span>
-                    <div className="min-w-0">
-                      <p className="text-xs font-semibold text-slate-800">{item.step} · {item.title}</p>
-                      <p className="mt-0.5 truncate text-[10px] text-slate-400">{item.text}</p>
-                    </div>
-                  </div>
+                  <p className="mt-3 text-sm font-bold text-slate-900">{item.title}</p>
+                  <p className="mt-1 text-xs leading-5 text-slate-500">{item.text}</p>
+                </button>
               ))}
             </div>
-            </div>
-            <Button
-              size="lg"
-              className="w-full shadow-lg shadow-primary/20 lg:w-auto"
-              loading={connecting}
-              onClick={() => void openTelegramWizard(telegramChannel)}
-            >
-              <Cable className="h-4 w-4" />
-              {telegramChannel && telegramChannel.id !== 'telegram-available' ? '继续 Telegram 授权' : '开始绑定 Telegram'}
+            <div className="mt-4 flex justify-end">
+              <Button variant="ghost" onClick={() => setSearchParams({}, { replace: true })}>
+                暂不配置，先进入系统
               </Button>
             </div>
+          </div>
         </Card>
       )}
 
+      <div className="mb-5 flex flex-wrap items-center justify-between gap-3 rounded-2xl border border-slate-200 bg-white p-3 shadow-sm">
+        <div>
+          <p className="text-sm font-semibold text-slate-900">连接更多工作账号</p>
+          <p className="mt-0.5 text-xs text-slate-500">每种渠道可绑定多个账号，并指定一个默认账号用于发起新会话。</p>
+        </div>
+        <div className="flex flex-wrap gap-2">
+          <Button size="sm" variant="outline" onClick={() => openChannelWizard('telegram')}>
+            <Plus className="h-3.5 w-3.5" />Telegram
+          </Button>
+          <Button size="sm" variant="outline" onClick={() => openChannelWizard('whatsapp')}>
+            <Plus className="h-3.5 w-3.5" />WhatsApp
+          </Button>
+          <Button size="sm" variant="outline" onClick={() => openChannelWizard('email')}>
+            <Plus className="h-3.5 w-3.5" />企业邮箱
+          </Button>
+        </div>
+      </div>
+
       <div className="grid grid-cols-1 gap-4 lg:grid-cols-2 xl:grid-cols-3">
         {list.map((ch) => {
           const meta = CHANNEL_META[ch.type]
           const st = STATUS_MAP[ch.status]
           return (
             <Card data-testid={`channel-card-${ch.type}`} key={ch.id} className="group overflow-hidden border-slate-200/80 bg-white transition-all duration-300 hover:-translate-y-0.5 hover:border-slate-300 hover:shadow-[0_18px_50px_rgba(15,23,42,.08)]">
-              <div className={ch.type === 'telegram' ? 'h-1 bg-gradient-to-r from-sky-400 to-cyan-300' : 'h-1 bg-gradient-to-r from-slate-500 to-slate-300'} />
+              <div className={
+                ch.type === 'telegram'
+                  ? 'h-1 bg-gradient-to-r from-sky-400 to-cyan-300'
+                  : ch.type === 'whatsapp'
+                    ? 'h-1 bg-gradient-to-r from-blue-500 via-cyan-400 to-violet-400'
+                    : 'h-1 bg-gradient-to-r from-slate-500 to-slate-300'
+              } />
               <div className="p-5">
               <div className="flex items-start justify-between">
                 <div className="flex h-12 w-12 items-center justify-center rounded-2xl bg-slate-50 ring-1 ring-slate-100 transition-transform duration-300 group-hover:scale-105">
                   <ChannelIcon channel={ch.type} size="lg" />
                 </div>
+                <div className="flex flex-wrap justify-end gap-1.5">
+                  {ch.isDefault && <Badge variant="primary"><Star className="mr-1 h-3 w-3 fill-current" />默认账号</Badge>}
                   <Badge className={st.color}>{st.label}</Badge>
                 </div>
+              </div>
               <div className="mt-4">
                 <p className="text-base font-semibold tracking-tight text-slate-950">{meta.name}</p>
                 <p className="mt-1 text-xs leading-5 text-slate-500">{meta.desc}</p>
@@ -300,8 +365,14 @@ export function ChannelsPage() {
                   <p className="mt-0.5 text-sm font-semibold text-slate-800">{Number(ch.todayMessages || 0)} 条</p>
                 </div>
                 <div className="rounded-xl bg-slate-50 px-3 py-2.5">
-                  <p className="text-[10px] font-medium text-slate-400">同步状态</p>
-                  <p className="mt-0.5 truncate text-sm font-semibold text-slate-800">{ch.lastSyncAt ? formatRelative(ch.lastSyncAt) : '等待同步'}</p>
+                  <p className="text-[10px] font-medium text-slate-400">消息连接</p>
+                  <p className="mt-0.5 truncate text-sm font-semibold text-slate-800">
+                    {ch.status === 'connected'
+                      ? '实时同步中'
+                      : ch.lastSyncAt
+                        ? formatRelative(ch.lastSyncAt)
+                        : '等待连接'}
+                  </p>
                 </div>
               </div>
               <div className="mt-3 flex flex-wrap gap-1.5">
@@ -319,31 +390,33 @@ export function ChannelsPage() {
               <div className="mt-5 flex flex-wrap items-center gap-1 border-t border-slate-100 pt-4">
                 {ch.status === 'connected' ? (
                   <>
-                    <Button size="sm" variant="outline" onClick={async () => {
-                      try {
-                        const result = await syncTelegramChannel(ch.id)
-                        toast.success(`同步完成：${result.chats} 个会话，${result.messages} 条新消息`)
-                        queryClient.invalidateQueries()
-                      } catch (error) {
-                        toast.error(errorMessage(error))
-                      }
-                    }}><RefreshCw className="h-3 w-3" />立即同步</Button>
                     <Button size="sm" variant="outline" onClick={async () => {
                       try {
                         await updateChannel(ch.id, { status: 'paused' })
-                        toast.success('渠道已暂停，实时 Webhook 已停用')
+                        toast.success('渠道已暂停接收实时消息')
                         queryClient.invalidateQueries({ queryKey: ['channels'] })
                       } catch (error) {
                         toast.error(errorMessage(error))
                       }
                     }}><Pause className="h-3 w-3" />暂停</Button>
+                    {!ch.isDefault && (
+                      <Button size="sm" variant="outline" onClick={async () => {
+                        try {
+                          await setDefaultChannel(ch.id)
+                          toast.success(`${ch.account || meta.name} 已设为默认账号`)
+                          queryClient.invalidateQueries({ queryKey: ['channels'] })
+                        } catch (error) {
+                          toast.error(errorMessage(error))
+                        }
+                      }}><Star className="h-3 w-3" />设为默认</Button>
+                    )}
                     <Button size="sm" variant="outline" onClick={() => delMut.mutate(ch.id)}><Trash2 className="h-3 w-3" /></Button>
                   </>
                 ) : ch.status === 'paused' ? (
                   <Button size="sm" variant="outline" onClick={async () => {
                     try {
                       await updateChannel(ch.id, { status: 'connected' })
-                      toast.success('渠道已恢复，实时 Webhook 已启用')
+                      toast.success('渠道已恢复接收实时消息')
                       queryClient.invalidateQueries({ queryKey: ['channels'] })
                     } catch (error) {
                       toast.error(errorMessage(error))
@@ -357,6 +430,8 @@ export function ChannelsPage() {
                       if (ch.type === 'email') {
                         applyEmailPreset('custom')
                         setWizard({ open: true, type: ch.type, step: 0 })
+                      } else if (ch.type === 'whatsapp') {
+                        void openWhatsAppWizard(ch)
                       } else {
                         void openTelegramWizard(ch)
                       }
@@ -370,17 +445,27 @@ export function ChannelsPage() {
                       if (ch.type === 'email') {
                         applyEmailPreset('custom')
                         setWizard({ open: true, type: ch.type, step: 0 })
+                      } else if (ch.type === 'whatsapp') {
+                        void openWhatsAppWizard(ch)
                       } else {
                         void openTelegramWizard(ch)
                       }
                     }}
                   >
-                    {ch.type === 'email' ? <Mail className="h-3 w-3" /> : <Cable className="h-3 w-3" />}
-                    {ch.type === 'telegram' && ch.id !== 'telegram-available' ? '继续授权' : '连接'}
+                    {ch.type === 'email'
+                      ? <Mail className="h-3 w-3" />
+                      : ch.type === 'whatsapp'
+                        ? <MessageCircle className="h-3 w-3" />
+                        : <Cable className="h-3 w-3" />}
+                    {['telegram', 'whatsapp'].includes(ch.type) && !ch.id.endsWith('-available') ? '继续授权' : '连接'}
                   </Button>
                 )}
+                {!ch.id.endsWith('-available') && (
+                  <>
                     <Button size="sm" variant="ghost" onClick={() => loadLogs(ch.id)}><History className="h-3 w-3" /></Button>
                     <Button size="sm" variant="ghost" onClick={() => setSettingsDrawer(ch)}><Settings className="h-3 w-3" /></Button>
+                  </>
+                )}
               </div>
               </div>
             </Card>
@@ -392,13 +477,13 @@ export function ChannelsPage() {
             <span className="flex h-11 w-11 items-center justify-center rounded-2xl bg-primary text-white shadow-lg shadow-primary/20">
               <Workflow className="h-5 w-5" />
             </span>
-            <h3 className="mt-4 text-base font-semibold text-slate-900">统一处理链路</h3>
-            <p className="mt-1 text-xs leading-5 text-slate-500">无论消息来自 Telegram 还是 Email，都进入同一套真实业务流程。</p>
+            <h3 className="mt-4 text-base font-semibold text-slate-900">消息处理</h3>
+            <p className="mt-1 text-xs leading-5 text-slate-500">渠道消息进入收件箱后，可分配负责人、翻译并跟进。</p>
             <div className="mt-4 space-y-2">
               {[
-                ['01', '实时接收与自动同步'],
-                ['02', 'AI 翻译、情绪与意图识别'],
-                ['03', '客户画像、风险与任务联动'],
+                ['01', '接收并同步渠道消息'],
+                ['02', '分配负责人并处理消息'],
+                ['03', '记录客户信息与跟进事项'],
               ].map(([step, label]) => (
                 <div key={step} className="flex items-center gap-3 rounded-xl bg-white px-3 py-2.5 shadow-sm ring-1 ring-slate-100">
                   <span className="text-[10px] font-bold text-primary">{step}</span>
@@ -421,6 +506,9 @@ export function ChannelsPage() {
           if (!open) {
             setEmailForm((current) => ({ ...current, password: '' }))
             resetTelegramWizard()
+            setWhatsAppChannelId('')
+            setWhatsAppPairingCode('')
+            setWhatsAppQr('')
           }
         }}
         title={`连接 ${wizard.type ? CHANNEL_META[wizard.type].name : ''}`}
@@ -438,6 +526,35 @@ export function ChannelsPage() {
                   queryClient.invalidateQueries()
                   return
                 }
+                if (wizard.type === 'whatsapp') {
+                  if (!whatsappChannelId) {
+                    const phone = whatsappAccount.replace(/\D/g, '')
+                    if (!/^\d{7,15}$/.test(phone)) {
+                      toast.warning('请输入包含国家/地区代码的 WhatsApp 手机号')
+                      return
+                    }
+                    const channel = await startWhatsAppLogin(phone)
+                    setWhatsAppChannelId(channel.id)
+                    setWhatsAppPairingCode(channel.pairingCode || '')
+                    setWhatsAppQr(channel.qrDataUrl || '')
+                    setWizard({ open: true, type: 'whatsapp', step: 1 })
+                    toast.success('配对码已生成，请在手机 WhatsApp 中完成关联设备')
+                    queryClient.invalidateQueries({ queryKey: ['channels'] })
+                    return
+                  }
+                  const state = await getWhatsAppLoginState(whatsappChannelId)
+                  setWhatsAppPairingCode(state.pairingCode || state.channel.pairingCode || '')
+                  setWhatsAppQr(state.qrDataUrl || state.channel.qrDataUrl || '')
+                  if (state.status !== 'connected') {
+                    toast.info('尚未检测到手机确认，请完成关联设备后再次检查')
+                    return
+                  }
+                  const sync = await syncChannel(whatsappChannelId, { full: true })
+                  toast.success(`WhatsApp 绑定成功，已同步 ${sync.chats} 个会话和 ${sync.messages} 条消息`)
+                  setWizard({ open: false, type: null, step: 0 })
+                  await queryClient.invalidateQueries()
+                  return
+                }
 
                 if (!loginChannelId) {
                   const phone = telegramAccount.replace(/\s+/g, '')
@@ -497,6 +614,10 @@ export function ChannelsPage() {
           >
             {wizard.type === 'email'
               ? '验证并连接邮箱'
+              : wizard.type === 'whatsapp'
+                ? !whatsappChannelId
+                  ? '生成 WhatsApp 配对码'
+                  : '我已在手机确认，检查连接'
                 : !loginChannelId
                 ? '发送 Telegram 验证码'
                 : authState === 'waiting_password'
@@ -513,7 +634,7 @@ export function ChannelsPage() {
                 IMAP 收信 + SMTP 发信
               </div>
               <p className="mt-1 text-xs leading-5 text-sky-700">
-                密码在服务端使用 AES-256-GCM 加密保存，不会返回浏览器。Gmail、Outlook 等通常需要应用专用密码。
+                Gmail、Outlook 等邮箱通常需要使用应用专用密码。
               </p>
             </div>
             <Field label="邮箱服务商">
@@ -545,7 +666,7 @@ export function ChannelsPage() {
                 type="password"
                 value={emailForm.password}
                 onChange={(event) => setEmailForm({ ...emailForm, password: event.target.value })}
-                placeholder="仅提交到本地服务端验证"
+                placeholder="邮箱密码或应用专用密码"
               />
             </Field>
             <div className="grid grid-cols-[1fr_96px] gap-3">
@@ -585,6 +706,50 @@ export function ChannelsPage() {
               </label>
             </div>
           </div>
+        ) : wizard.type === 'whatsapp' ? (
+          <div className="space-y-4">
+            <div className="rounded-xl border border-amber-200 bg-amber-50 p-3.5">
+              <div className="flex items-center gap-2 text-sm font-semibold text-amber-900">
+                <AlertTriangle className="h-4 w-4" />
+                普通 WhatsApp 关联设备接入
+              </div>
+              <p className="mt-1 text-xs leading-5 text-amber-800">
+                该方式通过 WhatsApp 的“关联设备”连接普通个人或 Business App 账号，并非 Meta 官方 Business Cloud API。
+                请勿用于垃圾营销或违反 WhatsApp 条款的自动化行为。
+              </p>
+            </div>
+            {!whatsappChannelId ? (
+              <Field label="WhatsApp 手机号" required hint="包含国家/地区代码，例如中国号码输入 +8613800138000">
+                <Input
+                  type="tel"
+                  autoComplete="tel"
+                  value={whatsappAccount}
+                  onChange={(event) => setWhatsAppAccount(event.target.value)}
+                  placeholder="+8613800138000"
+                />
+              </Field>
+            ) : (
+              <>
+                <div className="rounded-2xl border border-primary-200 bg-primary-50/70 p-5 text-center">
+                  <p className="text-xs font-semibold uppercase tracking-[0.18em] text-primary-600">关联设备配对码</p>
+                  <p className="mt-3 font-mono text-3xl font-black tracking-[0.2em] text-primary-950">
+                    {whatsappPairingCode || '等待生成'}
+                  </p>
+                  <p className="mt-3 text-xs leading-5 text-primary-700">
+                    手机 WhatsApp → 设置 → 关联设备 → 关联设备 → 使用手机号关联，然后输入上方配对码。
+                  </p>
+                </div>
+                {whatsappQr && (
+                  <div className="flex justify-center rounded-2xl border border-slate-200 bg-white p-4">
+                    <img src={whatsappQr} alt="WhatsApp 关联设备二维码" className="h-48 w-48 rounded-xl" />
+                  </div>
+                )}
+              </>
+            )}
+            <div className="rounded-xl border border-slate-200 bg-slate-50 p-3 text-xs leading-5 text-slate-600">
+              手机确认后将自动同步历史会话、联系人和媒体消息。
+            </div>
+          </div>
         ) : (
           <div className="space-y-4">
             <div className="rounded-xl border border-primary-100 bg-primary-50/70 p-3.5">
@@ -593,7 +758,7 @@ export function ChannelsPage() {
                 <span className="text-sm font-semibold text-primary-900">绑定你自己的 Telegram 工作账号</span>
               </div>
               <p className="mt-1 text-xs leading-5 text-primary-700">
-                每个企业独立绑定账号，不会共享其他租户的 Telegram 会话或凭据。
+                可以继续添加其他工作账号，并选择一个默认账号发起新会话。
               </p>
             </div>
             <div aria-label="Telegram 绑定进度" className="grid grid-cols-3 gap-2">
@@ -655,7 +820,7 @@ export function ChannelsPage() {
               </Field>
             )}
             <p className="text-xs leading-5 text-muted-foreground">
-              手机号、验证码和二步密码只通过加密连接发送到本企业的 Telegram Gateway，不写入浏览器本地存储。授权成功后将自动完成 Webhook 注册和首次历史同步。
+              完成验证后将自动同步历史会话、联系人和媒体消息。
             </p>
           </div>
         )}

src/pages/customers/CustomerDetailPage.tsx

@@ -68,7 +68,7 @@ export function CustomerDetailPage() {
         customerName: c.name,
         ownerId: user?.id || '',
         dueAt: new Date(Date.now() + 24 * 60 * 60 * 1000).toISOString(),
-        note: `由客户画像的 AI 建议创建：${title}`,
+        note: `由客户画像建议创建：${title}`,
       })
       await queryClient.invalidateQueries({ queryKey: ['tasks'] })
       toast.success('已创建跟进任务', '默认明天到期，可在商机与跟进中调整')
@@ -115,7 +115,7 @@ export function CustomerDetailPage() {
                 </div>
               ) : (
                 <p className="text-xs leading-5 text-slate-400">
-                  暂无标签，AI 将在收到有效客户消息后自动补全。
+                  暂无标签，收到更多客户消息后将自动补充。
                 </p>
               )}
             </div>
@@ -159,7 +159,7 @@ export function CustomerDetailPage() {
             <CustomerProfileRadar customer={c} className="xl:col-span-5" />
 
             <Card className="xl:col-span-7">
-              <CardHeader title="AI 客户洞察" description="结合完整会话、购买信号和风险变化生成" />
+              <CardHeader title="客户洞察" description="参考已同步的会话、购买信号和风险变化" />
               <div className="p-5">
                 <div className="grid grid-cols-3 gap-2">
                   {[
@@ -174,7 +174,7 @@ export function CustomerDetailPage() {
                   ))}
                 </div>
                 <p className="mt-5 text-sm leading-7 text-slate-600">
-                  {c.aiProfile.summary || 'AI 正在根据 Telegram 会话补全客户画像。'}
+                  {c.aiProfile.summary || '收到更多客户消息后将补充客户画像。'}
                 </p>
                 {c.aiProfile.evidence?.length ? (
                   <div className="mt-5 border-t border-slate-100 pt-4">
@@ -193,7 +193,7 @@ export function CustomerDetailPage() {
             </Card>
 
             <Card className="xl:col-span-8">
-              <CardHeader title="采购情报" description="从 Telegram 对话中自动结构化提取" />
+              <CardHeader title="采购信息" description="根据已同步的会话内容整理" />
               <div className="grid grid-cols-2 gap-px overflow-hidden rounded-b-2xl bg-slate-100 md:grid-cols-4">
                 {Object.entries({
                   询价数量: c.aiProfile.inquiryQuantity,

src/pages/customers/CustomersPage.tsx

@@ -178,7 +178,7 @@ export function CustomersPage() {
     <div className="p-4 md:p-6">
       <PageHeader
         title="客户管理"
-        description={`共 ${total} 个客户 · 统一管理与跟进`}
+        description={`共 ${total} 个客户`}
         actions={
           <>
             <PermissionGate permission="customer:export">

src/pages/dashboard/DashboardPage.tsx

@@ -127,8 +127,8 @@ export function DashboardPage() {
       {/* 核心指标 */}
       <div className="mb-3 flex items-end justify-between">
         <div>
-          <p className="eyebrow">Today</p>
-          <h2 className="mt-1 text-lg font-semibold tracking-tight">今日经营重点</h2>
+          <p className="eyebrow">工作台</p>
+          <h2 className="mt-1 text-lg font-semibold tracking-tight">今日重点</h2>
         </div>
         <button onClick={() => navigate('/analytics')} className="text-xs font-medium text-primary hover:text-primary-700">查看完整分析 →</button>
       </div>
@@ -252,7 +252,7 @@ export function DashboardPage() {
           <div className="border-t border-border p-3">
             <Button variant="outline" className="w-full" onClick={() => navigate('/inbox')}>
               <Send className="h-4 w-4" />
-              进入统一消息中心
+              查看全部消息
             </Button>
           </div>
         </Card>

src/pages/help/HelpPage.tsx

@@ -7,8 +7,8 @@ const HELP_ITEMS = [
   { icon: Cable, title: '连接 Telegram', desc: '手机号、验证码和二步密码登录，并同步历史会话', path: '/channels' },
   { icon: BookOpen, title: '建设知识库', desc: '上传 TXT、Markdown、PDF 或 DOCX 并解析为企业知识', path: '/knowledge' },
   { icon: FileUp, title: '导入与管理客户', desc: '维护客户资料、标签、负责人和跟进状态', path: '/customers' },
-  { icon: Languages, title: 'AI 上下文翻译', desc: '结合当前会话上下文进行跨境商务翻译', path: '/translate' },
-  { icon: UsersRound, title: '邀请团队成员', desc: '通过已配置的企业 SMTP 发送真实邀请邮件', path: '/team' },
+  { icon: Languages, title: '消息翻译', desc: '翻译当前消息并保留双语对照', path: '/translate' },
+  { icon: UsersRound, title: '邀请团队成员', desc: '向同事发送团队邀请邮件', path: '/team' },
   { icon: CreditCard, title: '订阅与支付', desc: '通过 Stripe Checkout 管理套餐订阅', path: '/billing' },
 ]
 

src/pages/inbox/InboxPage.tsx

@@ -22,15 +22,21 @@ import {
   getConversations,
   getConversation,
   getMessages,
+  normalizeMessage,
   sendMessage,
   sendMedia,
   sendAlbum,
   updateConversation,
   updateMessage,
   markConversationRead,
+  setConversationPresence,
   openTelegramConversation,
-  runTelegramConversationAction,
-  type TelegramConversationAction,
+  openWhatsAppConversation,
+  runConversationAction,
+  runWhatsAppMessageAction,
+  getWhatsAppGroup,
+  runWhatsAppGroupAction,
+  type ConversationAction,
   type ConversationListItem,
 } from '@/services/api/conversations'
 import { updateCustomer } from '@/services/api/customers'
@@ -127,6 +133,8 @@ export function InboxPage() {
   })
   const [draftText, setDraftText] = useState('')
   const [draftTranslationCn, setDraftTranslationCn] = useState('')
+  const presenceStopTimer = useRef<ReturnType<typeof setTimeout> | null>(null)
+  const lastPresenceSentAt = useRef(0)
   const [replyingTo, setReplyingTo] = useState<{ id: string; text: string } | null>(null)
   const [noteTarget, setNoteTarget] = useState<Message | null>(null)
   const [noteDraft, setNoteDraft] = useState('')
@@ -136,14 +144,17 @@ export function InboxPage() {
     customer: Customer
   } | null>(null)
   const [addTelegramOpen, setAddTelegramOpen] = useState(false)
+  const [addConversationChannel, setAddConversationChannel] = useState<'telegram' | 'whatsapp'>('telegram')
   const [addTelegramType, setAddTelegramType] = useState<'user' | 'chat' | 'invite'>('user')
   const [addTelegramIdentifier, setAddTelegramIdentifier] = useState('')
+  const [addGroupParticipants, setAddGroupParticipants] = useState('')
   const [addTelegramLoading, setAddTelegramLoading] = useState(false)
   const [conversationActionTarget, setConversationActionTarget] = useState<{
     item: ConversationListItem
     action: 'clear' | 'delete' | 'leave'
   } | null>(null)
   const [conversationActionLoading, setConversationActionLoading] = useState(false)
+  const [whatsappGroupOpen, setWhatsAppGroupOpen] = useState(false)
 
   const messageListRef = useRef<HTMLDivElement>(null)
   const messageContentRef = useRef<HTMLDivElement>(null)
@@ -305,14 +316,15 @@ export function InboxPage() {
           })
         }
         if (event.conversationId && event.message) {
+          const normalizedMessage = normalizeMessage(event.message)
           queryClient.setQueryData<Message[]>(['messages', event.conversationId], (current = []) => {
             const withoutOld = event.oldMessageId
               ? current.filter((item) => String(item.id) !== String(event.oldMessageId))
               : current
-            const index = withoutOld.findIndex((item) => String(item.id) === String(event.message!.id))
-            if (index < 0) return [...withoutOld, event.message!]
+            const index = withoutOld.findIndex((item) => String(item.id) === String(normalizedMessage.id))
+            if (index < 0) return [...withoutOld, normalizedMessage]
             const next = [...withoutOld]
-            next[index] = { ...next[index], ...event.message! }
+            next[index] = normalizeMessage({ ...next[index], ...normalizedMessage })
             return next
           })
           queryClient.setQueriesData<{ list: Array<{ id: string; lastMessage?: Message }>; total: number }>(
@@ -325,16 +337,23 @@ export function InboxPage() {
                 String(item?.lastMessage?.id || '') === String(event.message?.id || '')
               if (!isNewMessage && !isCurrentLastMessage) return typed
               return updateRealtimeConversationList(typed, event.conversationId!, {
-                lastMessage: event.message,
+                lastMessage: normalizedMessage,
               })
             },
           )
         }
         if (event.conversationId && event.conversation) {
-          queryClient.setQueryData<any>(['conversation', event.conversationId], (current: any) => ({
+          queryClient.setQueryData<any>(['conversation', event.conversationId], (current: any) => {
+            const customer = event.customer || current?.customer
+            // A realtime conversation event can arrive before the detail request.
+            // Do not seed an incomplete detail cache because the chat header and
+            // insight components require both the conversation and its customer.
+            if (!customer) return current
+            return {
               conversation: event.conversation,
-            customer: event.customer || current?.customer,
-          }))
+              customer,
+            }
+          })
           queryClient.setQueriesData<{ list: ConversationListItem[]; total: number }>(
             { queryKey: ['conversations'] },
             (current) => updateRealtimeConversationList(current, event.conversationId!, {
@@ -436,9 +455,30 @@ export function InboxPage() {
       autoTranslate,
       translationCn: draftTranslationCn || undefined,
     })
+    if (convDetail?.conversation.channel === 'whatsapp') {
+      void setConversationPresence(convId, 'paused').catch(() => undefined)
+    }
     setDraftTranslationCn('')
   }
 
+  const handleDraftChange = useCallback((text: string) => {
+    setDraftText(text)
+    if (!convId || convDetail?.conversation.channel !== 'whatsapp') return
+    if (presenceStopTimer.current) clearTimeout(presenceStopTimer.current)
+    const now = Date.now()
+    if (text.trim() && now - lastPresenceSentAt.current > 2_000) {
+      lastPresenceSentAt.current = now
+      void setConversationPresence(convId, 'composing').catch(() => undefined)
+    }
+    presenceStopTimer.current = setTimeout(() => {
+      void setConversationPresence(convId, 'paused').catch(() => undefined)
+    }, 1_400)
+  }, [convId, convDetail?.conversation.channel])
+
+  useEffect(() => () => {
+    if (presenceStopTimer.current) clearTimeout(presenceStopTimer.current)
+  }, [])
+
   const handleMedia = async (files: File[], kind: 'document' | 'photo' | 'audio' | 'voice' | 'sticker') => {
     if (!convId) return
     const encoded = await Promise.all(files.map(async (file) => {
@@ -467,14 +507,15 @@ export function InboxPage() {
     }
   }
 
-  const executeTelegramAction = async (
-    action: TelegramConversationAction,
+  const executeConversationAction = async (
+    action: ConversationAction,
     item?: ConversationListItem,
   ) => {
     const id = item?.id || convId
     if (!id) return
+    const provider = (item?.channel || convDetail?.conversation.channel) === 'whatsapp' ? 'WhatsApp' : 'Telegram'
     try {
-      const result = await runTelegramConversationAction(id, action)
+      const result = await runConversationAction(id, action)
       if ('deleted' in result && result.deleted) {
         queryClient.removeQueries({ queryKey: ['messages', id] })
         queryClient.removeQueries({ queryKey: ['conversation', id] })
@@ -482,9 +523,9 @@ export function InboxPage() {
       } else {
         await refreshConversationState(id)
       }
-      const labels: Partial<Record<TelegramConversationAction, string>> = {
+      const labels: Partial<Record<ConversationAction, string>> = {
         clear: '消息记录已清空',
-        delete: '会话已从 Telegram 列表删除',
+        delete: `会话已从 ${provider} 列表删除`,
         pin: '会话已置顶',
         unpin: '已取消置顶',
         archive: '会话已归档',
@@ -493,10 +534,10 @@ export function InboxPage() {
         unmute: '会话已恢复通知',
         'mark-unread': '会话已标记为未读',
         leave: '已退出群组或频道',
-        block: '已拉黑该 Telegram 用户',
+        block: `已拉黑该 ${provider} 用户`,
         unblock: '已解除拉黑',
       }
-      toast.success(labels[action] || 'Telegram 操作已完成')
+      toast.success(labels[action] || `${provider} 操作已完成`)
     } catch (error) {
       toast.error(errorMessage(error))
       throw error
@@ -507,7 +548,7 @@ export function InboxPage() {
     if (!conversationActionTarget) return
     setConversationActionLoading(true)
     try {
-      await executeTelegramAction(conversationActionTarget.action, conversationActionTarget.item)
+      await executeConversationAction(conversationActionTarget.action, conversationActionTarget.item)
       setConversationActionTarget(null)
     } finally {
       setConversationActionLoading(false)
@@ -517,20 +558,30 @@ export function InboxPage() {
   const addTelegramConversation = async () => {
     const identifier = addTelegramIdentifier.trim()
     if (!identifier) {
-      toast.error('请输入 Telegram 标识')
+      toast.error(`请输入 ${addConversationChannel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 标识`)
       return
     }
     setAddTelegramLoading(true)
     try {
-      const value = await openTelegramConversation({
+      const value = addConversationChannel === 'whatsapp'
+        ? await openWhatsAppConversation({
+          identifier,
+          targetType: addTelegramType === 'invite' ? 'invite' : addTelegramType === 'chat' ? 'group' : 'user',
+          subject: addTelegramType === 'chat' ? identifier : undefined,
+          participants: addTelegramType === 'chat'
+            ? addGroupParticipants.split(/[\s,;]+/).map((item) => item.trim()).filter(Boolean)
+            : undefined,
+        })
+        : await openTelegramConversation({
           identifier,
           targetType: addTelegramType,
         })
       await refreshConversationState(value.conversation.id)
       setAddTelegramOpen(false)
       setAddTelegramIdentifier('')
+      setAddGroupParticipants('')
       setConv(value.conversation.id)
-      toast.success('Telegram 会话已添加', value.customer.name)
+      toast.success(`${addConversationChannel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 会话已添加`, value.customer.name)
     } catch (error) {
       toast.error(errorMessage(error))
     } finally {
@@ -542,7 +593,39 @@ export function InboxPage() {
     quote: (msg: Message) => {
       if (!convId) return
       setReplyingTo({ id: msg.id, text: msg.originalText || msg.attachmentName || `[${msg.type}]` })
-      toast.info('已引用该消息，发送后会关联 Telegram 原消息')
+      toast.info('已引用该消息，发送后会关联渠道原消息')
+    },
+    react: async (msg: Message, emoji: string) => {
+      if (!convId || convDetail?.conversation.channel !== 'whatsapp') return
+      try {
+        const updated = await runWhatsAppMessageAction(convId, {
+          action: 'react',
+          messageId: msg.id,
+          emoji,
+        })
+        if ('id' in updated) {
+          queryClient.setQueryData(['messages', convId], (old: Message[] | undefined) =>
+            old?.map((item) => item.id === updated.id ? updated : item))
+        }
+      } catch (error) {
+        toast.error(errorMessage(error))
+      }
+    },
+    deleteMessage: async (msg: Message) => {
+      if (!convId || convDetail?.conversation.channel !== 'whatsapp') return
+      try {
+        const updated = await runWhatsAppMessageAction(convId, {
+          action: 'delete',
+          messageId: msg.id,
+        })
+        if ('id' in updated) {
+          queryClient.setQueryData(['messages', convId], (old: Message[] | undefined) =>
+            old?.map((item) => item.id === updated.id ? updated : item))
+        }
+        toast.success('消息已撤回')
+      } catch (error) {
+        toast.error(errorMessage(error))
+      }
     },
     markImportant: async (msg: Message) => {
       if (!convId) return
@@ -564,8 +647,9 @@ export function InboxPage() {
       try {
         const { createTask } = await import('@/services/api/crm')
         const dueAt = new Date(Date.now() + 24 * 60 * 60 * 1000).toISOString()
+        const sourceText = String(msg.originalText || '')
         await createTask({
-          title: `跟进：${msg.originalText.slice(0, 36) || msg.attachmentName || '客户消息'}`,
+          title: `跟进：${sourceText.slice(0, 36) || msg.attachmentName || '客户消息'}`,
           type: 'revisit',
           priority: convDetail.customer.riskLevel === 'urgent' || convDetail.customer.riskLevel === 'high' ? 'high' : 'medium',
           status: 'pending',
@@ -574,20 +658,21 @@ export function InboxPage() {
           conversationId: convId,
           ownerId: user?.id || '',
           dueAt,
-          note: `来源消息：${msg.originalText || msg.attachmentName || msg.type}`,
+          note: `来源消息：${sourceText || msg.attachmentName || msg.type}`,
         } as any)
         queryClient.invalidateQueries({ queryKey: ['tasks'] })
-        toast.success('已创建真实跟进待办', '默认明天到期，可在商机与跟进中调整')
+        toast.success('已创建跟进待办', '默认明天到期，可在商机与跟进中调整')
       } catch (error) {
         toast.error(errorMessage(error))
       }
     },
     knowledge: (msg: Message) => {
+      const sourceText = String(msg.originalText || '')
       import('@/services/api/knowledge')
         .then(({ createKnowledge }) =>
           createKnowledge({
-            title: `会话消息提取：${msg.originalText.slice(0, 30)}`,
-            content: msg.originalText,
+            title: `会话消息提取：${sourceText.slice(0, 30) || msg.attachmentName || '客户消息'}`,
+            content: sourceText || msg.attachmentName || `[${msg.type}]`,
             source: 'reply',
           }),
         )
@@ -615,7 +700,7 @@ export function InboxPage() {
       open={noteTarget !== null}
       onOpenChange={(open) => { if (!open) { setNoteTarget(null); setNoteDraft('') } }}
       title="内部备注"
-      description="仅团队内部可见，不会发送给 Telegram 联系人。"
+      description="仅团队内部可见，不会发送给外部联系人。"
       footer={
         <>
           <Button variant="ghost" onClick={() => setNoteTarget(null)}>取消</Button>
@@ -636,20 +721,33 @@ export function InboxPage() {
     </Dialog>
   )
 
+  const whatsappGroupDialog = convId ? (
+    <WhatsAppGroupDialog
+      conversationId={convId}
+      open={whatsappGroupOpen}
+      onOpenChange={setWhatsAppGroupOpen}
+    />
+  ) : null
+
   const telegramDialogs = (
     <>
       <Dialog
         open={addTelegramOpen}
         onOpenChange={setAddTelegramOpen}
-        title="添加 Telegram 会话"
-        description="通过真实 Telegram 标识创建或加入会话，添加后立即同步最近消息。"
+        title="添加联系人或群组"
+        description="通过渠道账号创建或加入会话，添加后立即同步最近消息。"
         footer={(
           <>
             <Button variant="ghost" onClick={() => setAddTelegramOpen(false)}>取消</Button>
             <Button
               onClick={addTelegramConversation}
               loading={addTelegramLoading}
-              disabled={!addTelegramIdentifier.trim()}
+              disabled={
+                !addTelegramIdentifier.trim()
+                || (addConversationChannel === 'whatsapp'
+                  && addTelegramType === 'chat'
+                  && !addGroupParticipants.replace(/\D/g, ''))
+              }
             >
               添加并打开
             </Button>
@@ -657,6 +755,30 @@ export function InboxPage() {
         )}
       >
         <div className="space-y-4">
+          <div className="grid grid-cols-2 gap-2 rounded-xl bg-slate-100 p-1">
+            {[
+              { value: 'telegram' as const, label: 'Telegram' },
+              { value: 'whatsapp' as const, label: 'WhatsApp' },
+            ].map((option) => (
+              <button
+                key={option.value}
+                type="button"
+                onClick={() => {
+                  setAddConversationChannel(option.value)
+                  setAddTelegramIdentifier('')
+                  setAddGroupParticipants('')
+                }}
+                className={cn(
+                  'rounded-lg px-3 py-2 text-xs font-semibold transition',
+                  addConversationChannel === option.value
+                    ? 'bg-white text-primary shadow-sm ring-1 ring-slate-200'
+                    : 'text-slate-500 hover:text-slate-800',
+                )}
+              >
+                {option.label}
+              </button>
+            ))}
+          </div>
           <div className="grid grid-cols-3 gap-2 rounded-xl bg-slate-100 p-1">
             {[
               { value: 'user' as const, label: '用户' },
@@ -679,15 +801,19 @@ export function InboxPage() {
             ))}
           </div>
           <div>
-            <label htmlFor="telegram-identifier" className="mb-1.5 block text-xs font-semibold text-slate-700">
+            <label htmlFor="channel-identifier" className="mb-1.5 block text-xs font-semibold text-slate-700">
               {addTelegramType === 'user'
-                ? '用户名、手机号或用户 ID'
+                ? addConversationChannel === 'whatsapp'
+                  ? 'WhatsApp 手机号'
+                  : '用户名、手机号或用户 ID'
                 : addTelegramType === 'chat'
-                  ? '群组/频道用户名或 Chat ID'
-                  : 'Telegram 邀请链接'}
+                  ? addConversationChannel === 'whatsapp'
+                    ? '新群组名称'
+                    : '群组/频道用户名或 Chat ID'
+                  : `${addConversationChannel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 邀请链接`}
             </label>
             <input
-              id="telegram-identifier"
+              id="channel-identifier"
               autoFocus
               value={addTelegramIdentifier}
               onChange={(event) => setAddTelegramIdentifier(event.target.value)}
@@ -696,15 +822,33 @@ export function InboxPage() {
               }}
               placeholder={
                 addTelegramType === 'user'
-                  ? '@username、+1 234… 或 123456789'
+                  ? addConversationChannel === 'whatsapp'
+                    ? '+1 929 738 5556'
+                    : '@username、+1 234… 或 123456789'
                   : addTelegramType === 'chat'
-                    ? '@groupname 或 -1001234567890'
+                    ? addConversationChannel === 'whatsapp'
+                      ? '例如：北美客户服务群'
+                      : '@groupname 或 -1001234567890'
+                    : addConversationChannel === 'whatsapp'
+                      ? 'https://chat.whatsapp.com/xxxxxxxx'
                       : 'https://t.me/+xxxxxxxx'
               }
               className="h-11 w-full rounded-xl border border-slate-200 bg-white px-3.5 text-sm outline-none transition focus:border-primary-300 focus:ring-4 focus:ring-primary-50"
             />
+            {addConversationChannel === 'whatsapp' && addTelegramType === 'chat' && (
+              <input
+                value={addGroupParticipants}
+                onChange={(event) => setAddGroupParticipants(event.target.value)}
+                placeholder="成员手机号，用逗号分隔（含国家代码）"
+                className="mt-2 h-11 w-full rounded-xl border border-slate-200 bg-white px-3.5 text-sm outline-none transition focus:border-primary-300 focus:ring-4 focus:ring-primary-50"
+              />
+            )}
             <p className="mt-2 text-xs leading-5 text-slate-500">
-              用户 ID 与 Chat ID 含义不同，请先选择正确类型。邀请链接加入群组可能需要管理员审批。
+              {addConversationChannel === 'whatsapp'
+                ? addTelegramType === 'chat'
+                  ? '创建群组至少需要一名成员，手机号必须包含国家代码。'
+                  : '手机号必须包含国家代码；邀请链接会让当前 WhatsApp 账号加入群组。'
+                : '用户 ID 与 Chat ID 含义不同，请先选择正确类型。邀请链接加入群组可能需要管理员审批。'}
             </p>
           </div>
         </div>
@@ -715,7 +859,7 @@ export function InboxPage() {
         onOpenChange={(open) => { if (!open && !conversationActionLoading) setConversationActionTarget(null) }}
         title={
           conversationActionTarget?.action === 'delete'
-            ? '删除 Telegram 会话'
+            ? `删除 ${conversationActionTarget?.item.channel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 会话`
             : conversationActionTarget?.action === 'leave'
               ? '退出群组或频道'
               : '清空消息记录'
@@ -743,12 +887,13 @@ export function InboxPage() {
       >
         <div className="rounded-xl border border-amber-200 bg-amber-50 px-4 py-3 text-sm leading-6 text-amber-900">
           {conversationActionTarget?.action === 'delete'
-            ? String(conversationActionTarget.item.telegramChatType || '').toLowerCase() === 'channel'
+            ? conversationActionTarget.item.channel === 'telegram'
+              && String(conversationActionTarget.item.telegramChatType || '').toLowerCase() === 'channel'
               ? '这会先退出 Telegram 频道，再从当前账号和灵犀跨境中移除会话；不会全局删除频道帖子，也不会删除客户档案。'
-              : '这会清除当前 Telegram 账号中的聊天历史并从会话列表移除，但不会删除客户档案，也不会撤回客户已收到的消息。'
+              : `这会清除当前 ${conversationActionTarget.item.channel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 账号中的聊天历史并从会话列表移除，但不会删除客户档案，也不会撤回客户已收到的消息。`
             : conversationActionTarget?.action === 'leave'
               ? '退出后将不能继续收发该群组或频道消息，重新加入可能需要新的邀请链接或管理员审批。'
-              : '这会清除当前 Telegram 账号和灵犀跨境中的聊天记录，但不会撤回客户已收到的消息。'}
+              : `这会清除当前 ${conversationActionTarget?.item.channel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 账号和灵犀跨境中的聊天记录，但不会撤回客户已收到的消息。`}
         </div>
       </Dialog>
     </>
@@ -808,8 +953,11 @@ export function InboxPage() {
             onConvertToTask={() => handleAction.task(msg)}
             onAddToKnowledge={() => handleAction.knowledge(msg)}
             onAddNote={() => handleAction.addNote(msg)}
-            customerName={convDetail?.customer.name}
-            customerAvatar={convDetail?.customer.avatarUrl}
+            onReact={(emoji) => void handleAction.react(msg, emoji)}
+            onDelete={() => void handleAction.deleteMessage(msg)}
+            customerName={convDetail?.customer?.name}
+            customerAvatar={convDetail?.customer?.avatarUrl}
+            channel={convDetail?.conversation.channel}
           />
         </div>
       )
@@ -821,6 +969,7 @@ export function InboxPage() {
     return (
       <div className="flex h-[calc(100vh-64px)] min-h-0 flex-col overflow-hidden bg-white">
         {noteDialog}
+        {whatsappGroupDialog}
         {telegramDialogs}
         {incomingNotice && (
           <IncomingMessageNotice
@@ -865,14 +1014,15 @@ export function InboxPage() {
                 if (['clear', 'delete', 'leave'].includes(action)) {
                   setConversationActionTarget({ item, action: action as 'clear' | 'delete' | 'leave' })
                 } else {
-                  void executeTelegramAction(action, item)
+                  void executeConversationAction(action, item)
                 }
               }}
+              onGroupManage={() => setWhatsAppGroupOpen(true)}
               onBack={() => setMobilePanel('list')}
               onInsight={() => setMobilePanel('insight')}
               showInsightBtn
             />
-            {convDetail && (
+            {convDetail?.customer && convDetail?.conversation && (
               <ConversationInsightBar
                 customer={convDetail.customer}
                 conversation={convDetail.conversation}
@@ -901,7 +1051,7 @@ export function InboxPage() {
             ) : (
               <div className="flex justify-end border-t border-border px-3 py-1.5">
                 <Button variant="ghost" size="sm" onClick={() => setShowAiReplies(true)}>
-                  AI 智能回复
+                  回复建议
                 </Button>
               </div>
             )}
@@ -910,7 +1060,7 @@ export function InboxPage() {
               onMedia={handleMedia}
               value={draftText}
               onChange={(text) => {
-                setDraftText(text)
+                handleDraftChange(text)
                 setDraftTranslationCn('')
               }}
               disabled={!convId}
@@ -920,7 +1070,7 @@ export function InboxPage() {
             />
           </div>
         )}
-        {mobilePanel === 'insight' && convDetail && (
+        {mobilePanel === 'insight' && convDetail?.customer && convDetail?.conversation && (
           <div className="flex flex-1 flex-col">
             <div className="flex items-center gap-2 border-b border-border px-3 py-2.5">
               <Button variant="ghost" size="icon-sm" title="返回会话" aria-label="返回会话" onClick={() => setMobilePanel('chat')}>
@@ -939,6 +1089,7 @@ export function InboxPage() {
   return (
     <div className="flex h-[calc(100vh-64px)] overflow-hidden bg-white">
       {noteDialog}
+      {whatsappGroupDialog}
       {telegramDialogs}
       {incomingNotice && (
         <IncomingMessageNotice
@@ -993,13 +1144,14 @@ export function InboxPage() {
                 if (['clear', 'delete', 'leave'].includes(action)) {
                   setConversationActionTarget({ item, action: action as 'clear' | 'delete' | 'leave' })
                 } else {
-                  void executeTelegramAction(action, item)
+                  void executeConversationAction(action, item)
                 }
               }}
+              onGroupManage={() => setWhatsAppGroupOpen(true)}
               onInsight={() => setShowInsight((v) => !v)}
               showInsightBtn
             />
-            {convDetail && (
+            {convDetail?.customer && convDetail?.conversation && (
               <ConversationInsightBar
                 customer={convDetail.customer}
                 conversation={convDetail.conversation}
@@ -1032,7 +1184,7 @@ export function InboxPage() {
             ) : (
               <div className="flex justify-end border-t border-border px-3 py-1.5">
                 <Button variant="ghost" size="sm" onClick={() => setShowAiReplies(true)}>
-                  AI 智能回复
+                  回复建议
                 </Button>
               </div>
             )}
@@ -1041,7 +1193,7 @@ export function InboxPage() {
               onMedia={handleMedia}
               value={draftText}
               onChange={(text) => {
-                setDraftText(text)
+                handleDraftChange(text)
                 setDraftTranslationCn('')
               }}
               disabled={!convId}
@@ -1053,14 +1205,14 @@ export function InboxPage() {
         ) : (
           <EmptyState
             title="选择会话开始沟通"
-            description="左侧选择一条会话，查看消息记录、AI 分析与客户洞察"
+            description="从左侧选择会话，查看消息记录、客户洞察和回复建议"
             className="flex-1"
           />
         )}
       </div>
 
       {/* 右栏：客户洞察 340px */}
-      {showInsight && convDetail && (
+      {showInsight && convDetail?.customer && convDetail?.conversation && (
         <div className="w-[380px] shrink-0 border-s border-slate-200/80 bg-slate-50/40">
           <InsightPanel customer={convDetail.customer} conversation={convDetail.conversation} />
         </div>
@@ -1069,6 +1221,173 @@ export function InboxPage() {
   )
 }
 
+function WhatsAppGroupDialog({
+  conversationId,
+  open,
+  onOpenChange,
+}: {
+  conversationId: string
+  open: boolean
+  onOpenChange: (open: boolean) => void
+}) {
+  const queryClient = useQueryClient()
+  const [subject, setSubject] = useState('')
+  const [description, setDescription] = useState('')
+  const [member, setMember] = useState('')
+  const [inviteCode, setInviteCode] = useState('')
+  const { data, isLoading } = useQuery({
+    queryKey: ['whatsapp-group', conversationId],
+    queryFn: () => getWhatsAppGroup(conversationId),
+    enabled: open,
+  })
+  useEffect(() => {
+    if (!data) return
+    setSubject(data.name || '')
+    setDescription(data.description || '')
+  }, [data])
+  const action = useMutation({
+    mutationFn: (payload: Parameters<typeof runWhatsAppGroupAction>[1]) =>
+      runWhatsAppGroupAction(conversationId, payload),
+    onSuccess: async (_value, variables) => {
+      await queryClient.invalidateQueries({ queryKey: ['whatsapp-group', conversationId] })
+      if (variables.action !== 'invite-code') toast.success('群组设置已更新')
+    },
+    onError: (error) => toast.error(errorMessage(error)),
+  })
+  const updateInvite = async () => {
+    try {
+      const value = await runWhatsAppGroupAction(conversationId, { action: 'invite-code' }) as any
+      const code = String(value?.code || value || '')
+      setInviteCode(code ? `https://chat.whatsapp.com/${code}` : '')
+    } catch (error) {
+      toast.error(errorMessage(error))
+    }
+  }
+  return (
+    <Dialog
+      open={open}
+      onOpenChange={onOpenChange}
+      title="WhatsApp 群组管理"
+      description="管理群资料、成员权限和邀请链接。"
+      footer={<Button variant="ghost" onClick={() => onOpenChange(false)}>关闭</Button>}
+    >
+      {isLoading ? <PageLoading /> : (
+        <div className="space-y-5">
+          <div className="grid gap-3 sm:grid-cols-[1fr_auto]">
+            <input
+              value={subject}
+              onChange={(event) => setSubject(event.target.value)}
+              placeholder="群名称"
+              className="rounded-lg border border-input px-3 py-2 text-sm outline-none focus:border-primary"
+            />
+            <Button
+              variant="outline"
+              loading={action.isPending && action.variables?.action === 'subject'}
+              onClick={() => action.mutate({ action: 'subject', subject: subject.trim() })}
+            >
+              保存名称
+            </Button>
+          </div>
+          <div className="space-y-2">
+            <textarea
+              value={description}
+              onChange={(event) => setDescription(event.target.value)}
+              rows={3}
+              placeholder="群描述"
+              className="w-full resize-y rounded-lg border border-input px-3 py-2 text-sm outline-none focus:border-primary"
+            />
+            <Button
+              variant="outline"
+              loading={action.isPending && action.variables?.action === 'description'}
+              onClick={() => action.mutate({ action: 'description', description: description.trim() })}
+            >
+              保存描述
+            </Button>
+          </div>
+          <div className="rounded-xl border border-slate-200 p-3">
+            <p className="mb-2 text-xs font-semibold text-slate-700">添加成员</p>
+            <div className="flex gap-2">
+              <input
+                value={member}
+                onChange={(event) => setMember(event.target.value)}
+                placeholder="国家代码 + 手机号"
+                className="min-w-0 flex-1 rounded-lg border border-input px-3 py-2 text-sm outline-none focus:border-primary"
+              />
+              <Button
+                disabled={!member.replace(/\D/g, '')}
+                onClick={() => action.mutate(
+                  { action: 'add', participants: [member] },
+                  { onSuccess: () => setMember('') },
+                )}
+              >
+                添加
+              </Button>
+            </div>
+          </div>
+          <div>
+            <div className="mb-2 flex items-center justify-between">
+              <p className="text-xs font-semibold text-slate-700">成员（{data?.participants?.length || 0}）</p>
+            </div>
+            <div className="max-h-52 space-y-1 overflow-y-auto rounded-xl border border-slate-200 p-2">
+              {data?.participants?.map((participant) => (
+                <div key={participant.id} className="flex items-center gap-2 rounded-lg px-2 py-1.5 hover:bg-slate-50">
+                  <span className="min-w-0 flex-1 truncate text-xs text-slate-700">
+                    {participant.id.split('@')[0]}
+                    {participant.admin && <span className="ms-2 text-blue-600">管理员</span>}
+                  </span>
+                  <button
+                    type="button"
+                    className="text-[11px] text-blue-600 hover:underline"
+                    onClick={() => action.mutate({
+                      action: participant.admin ? 'demote' : 'promote',
+                      participants: [participant.id],
+                    })}
+                  >
+                    {participant.admin ? '取消管理员' : '设为管理员'}
+                  </button>
+                  <button
+                    type="button"
+                    className="text-[11px] text-red-600 hover:underline"
+                    onClick={() => action.mutate({ action: 'remove', participants: [participant.id] })}
+                  >
+                    移除
+                  </button>
+                </div>
+              ))}
+            </div>
+          </div>
+          <div className="rounded-xl bg-slate-50 p-3">
+            <div className="flex gap-2">
+              <Button variant="outline" onClick={updateInvite}>获取邀请链接</Button>
+              <Button
+                variant="outline"
+                onClick={() => action.mutate(
+                  { action: 'revoke-invite' },
+                  { onSuccess: () => { setInviteCode(''); void updateInvite() } },
+                )}
+              >
+                撤销并重建
+              </Button>
+            </div>
+            {inviteCode && (
+              <button
+                type="button"
+                onClick={() => {
+                  void navigator.clipboard.writeText(inviteCode)
+                  toast.success('邀请链接已复制')
+                }}
+                className="mt-2 block w-full truncate rounded-lg bg-white px-3 py-2 text-left text-xs text-blue-600 ring-1 ring-slate-200"
+              >
+                {inviteCode}
+              </button>
+            )}
+          </div>
+        </div>
+      )}
+    </Dialog>
+  )
+}
+
 /** 聊天顶部栏 */
 function ChatHeader({
   convId,
@@ -1079,6 +1398,7 @@ function ChatHeader({
   wallpaper,
   onWallpaperChange,
   onTelegramAction,
+  onGroupManage,
   onBack,
   onInsight,
   showInsightBtn,
@@ -1090,7 +1410,8 @@ function ChatHeader({
   onViewModeChange: (v: ViewMode) => void
   wallpaper: ChatWallpaper
   onWallpaperChange: (wallpaper: ChatWallpaper) => void
-  onTelegramAction: (action: TelegramConversationAction) => void
+  onTelegramAction: (action: ConversationAction) => void
+  onGroupManage?: () => void
   onBack?: () => void
   onInsight?: () => void
   showInsightBtn?: boolean
@@ -1098,11 +1419,29 @@ function ChatHeader({
   if (!convId) return null
   const c = detail?.customer
   const conv = detail?.conversation
-  const isTelegramChannel = String(conv?.telegramChatType || c?.telegramChatType || '').toLowerCase() === 'channel'
+  const chatType = String(
+    conv?.channel === 'whatsapp'
+      ? conv?.whatsappChatType || c?.whatsappChatType
+      : conv?.telegramChatType || c?.telegramChatType,
+  ).toLowerCase()
+  const isTelegramChannel = conv?.channel === 'telegram' && chatType === 'channel'
+  const presenceLabel = conv?.presence === 'composing'
+    ? '正在输入…'
+    : conv?.presence === 'recording'
+      ? '正在录音…'
+      : conv?.presence === 'available'
+        ? '在线'
+        : ''
   return (
     <div className="relative z-50 flex min-h-16 shrink-0 items-center gap-2 overflow-visible border-b border-slate-100 bg-white/95 px-2.5 py-2.5 backdrop-blur-xl sm:gap-3 sm:px-4">
       {onBack && (
-        <Button variant="ghost" size="icon-sm" onClick={onBack}>
+        <Button
+          variant="ghost"
+          size="icon-sm"
+          onClick={onBack}
+          title="返回会话列表"
+          aria-label="返回会话列表"
+        >
           <ArrowLeft className="h-4 w-4" />
         </Button>
       )}
@@ -1112,7 +1451,16 @@ function ChatHeader({
         <>
           <div className="relative">
             <Avatar name={c?.name ?? '?'} src={c?.avatarUrl} size="md" />
-            <span className="absolute bottom-0 right-0 h-2.5 w-2.5 rounded-full border-2 border-white bg-emerald-500" />
+            <span
+              className={cn(
+                'absolute bottom-0 right-0 h-2.5 w-2.5 rounded-full border-2 border-white',
+                conv?.presence === 'available'
+                  ? 'bg-emerald-500'
+                  : ['composing', 'recording'].includes(conv?.presence || '')
+                    ? 'animate-pulse bg-sky-500'
+                    : 'bg-slate-300',
+              )}
+            />
           </div>
           <div className="min-w-0 flex-1">
             <div className="flex items-center gap-2">
@@ -1123,6 +1471,13 @@ function ChatHeader({
             <p className="truncate text-[11px] text-slate-400">
               {conv?.channel === 'email'
                 ? conv.emailSubject || c?.email || 'Email 会话'
+                : conv?.channel === 'whatsapp'
+                  ? presenceLabel
+                    || (c?.phone
+                    ? `${c.phone} · WhatsApp`
+                    : chatType === 'group'
+                      ? 'WhatsApp 群组'
+                      : 'WhatsApp 会话')
                 : c?.telegramUsername
                   ? `@${c.telegramUsername} · 在线`
                   : 'Telegram 会话'}
@@ -1157,14 +1512,27 @@ function ChatHeader({
               onSelect: () => onWallpaperChange(item.value),
             }))}
           />
-          {conv?.channel === 'telegram' && (
+          {['telegram', 'whatsapp'].includes(conv?.channel) && (
             <Dropdown
               trigger={(
-                <Button variant="ghost" size="icon-sm" title="Telegram 会话操作" aria-label="Telegram 会话操作">
+                <Button
+                  variant="ghost"
+                  size="icon-sm"
+                  title={`${conv.channel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 会话操作`}
+                  aria-label={`${conv.channel === 'whatsapp' ? 'WhatsApp' : 'Telegram'} 会话操作`}
+                >
                   <MoreHorizontal className="h-4 w-4" />
                 </Button>
               )}
               items={[
+                ...(conv.channel === 'whatsapp' && chatType === 'group' && onGroupManage
+                  ? [{
+                    key: 'group-manage',
+                    label: '群组管理',
+                    icon: UserRound,
+                    onSelect: onGroupManage,
+                  }, 'separator' as const]
+                  : []),
                 {
                   key: conv.isPinned ? 'unpin' : 'pin',
                   label: conv.isPinned ? '取消置顶' : '置顶会话',
@@ -1193,7 +1561,7 @@ function ChatHeader({
                   key: conv.isBlocked ? 'unblock' : 'block',
                   label: conv.isBlocked ? '解除拉黑' : '拉黑用户',
                   icon: Ban,
-                  disabled: !c?.telegramUserId,
+                  disabled: conv.channel === 'telegram' && !c?.telegramUserId,
                   onSelect: () => onTelegramAction(conv.isBlocked ? 'unblock' : 'block'),
                 },
                 'separator',
@@ -1202,16 +1570,16 @@ function ChatHeader({
                     key: 'clear',
                     label: '清空消息',
                     icon: Eraser,
-                    onSelect: () => onTelegramAction('clear' as TelegramConversationAction),
+                    onSelect: () => onTelegramAction('clear' as ConversationAction),
                   }]
                   : []),
-                ...(String(conv.telegramChatType || c?.telegramChatType || '').toLowerCase() !== 'private'
+                ...(chatType !== 'private'
                   ? [{
                     key: 'leave',
                     label: '退出群组/频道',
                     icon: LogOut,
                     danger: true,
-                    onSelect: () => onTelegramAction('leave' as TelegramConversationAction),
+                    onSelect: () => onTelegramAction('leave' as ConversationAction),
                   }]
                   : []),
                 {

src/pages/knowledge/KnowledgePage.tsx

@@ -65,7 +65,7 @@ export function KnowledgePage() {
     <div className="p-4 md:p-6">
       <PageHeader
         title="企业知识库"
-        description={`${list.length} 条知识 · AI 回复与翻译的精准来源`}
+        description={`${list.length} 条知识 · 用于回复建议与翻译参考`}
         actions={
           <>
             <Button size="sm" variant="outline" onClick={() => setUploadDialog(true)}><Upload className="h-4 w-4" />上传文件</Button>
@@ -129,7 +129,7 @@ export function KnowledgePage() {
       {tab === 'search' && (
         <Card className="p-4">
           <div className="flex gap-2">
-            <Input placeholder="输入跨境问题，测试知识库检索与 AI 答案生成" value={searchQ} onChange={(e) => setSearchQ(e.target.value)} className="flex-1" />
+            <Input placeholder="输入问题，测试知识库检索和答案生成" value={searchQ} onChange={(e) => setSearchQ(e.target.value)} className="flex-1" />
             <Button loading={searchLoading} onClick={async () => {
               if (!searchQ.trim()) return
               setSearchLoading(true)
@@ -142,7 +142,7 @@ export function KnowledgePage() {
           {searchResult && (
             <div className="mt-4 space-y-3">
               <Card className="p-3 bg-primary-50/30">
-                <p className="text-xs font-semibold text-muted-foreground mb-1">AI 答案</p>
+                <p className="text-xs font-semibold text-muted-foreground mb-1">参考答案</p>
                 <p className="text-sm">{searchResult.answer}</p>
               </Card>
               <p className="text-xs font-semibold text-muted-foreground">命中知识 ({searchResult.hits.length})</p>
@@ -211,7 +211,7 @@ export function KnowledgePage() {
           onChange={(e) => setUploadFiles(Array.from(e.target.files || []))}
           className="block w-full rounded-md border border-input p-2 text-sm"
         />
-        <p className="mt-2 text-sm text-muted-foreground">支持 PDF、DOCX、TXT、Markdown、CSV、JSON 和 HTML，文件内容由服务端真实解析并写入知识库。</p>
+        <p className="mt-2 text-sm text-muted-foreground">支持 PDF、DOCX、TXT、Markdown、CSV、JSON 和 HTML，上传后自动解析并写入知识库。</p>
       </Dialog>
     </div>
   )

src/pages/risks/RisksPage.tsx

@@ -55,7 +55,7 @@ export function RisksPage() {
     <div className="p-4 md:p-6">
       <PageHeader
         title="风险预警中心"
-        description="智能识别交易风险、客户流失信号与敏感表达，帮助团队主动应对"
+        description="查看交易风险、客户流失信号和敏感表达"
         actions={
           <PermissionGate permission="settings:manage">
             <Button size="sm" variant="outline" onClick={() => navigate('/settings')}><Settings className="h-4 w-4" />风险识别设置</Button>
@@ -116,7 +116,7 @@ export function RisksPage() {
               <span className="text-xs text-muted-foreground">{formatRelative(detail.createdAt)}</span>
             </div>
             <div>
-              <h4 className="text-sm font-semibold mb-1">AI 判断说明</h4>
+              <h4 className="text-sm font-semibold mb-1">判断依据</h4>
               <p className="text-sm text-muted-foreground leading-relaxed">{detail.aiExplanation}</p>
             </div>
             <div>

src/pages/settings/SettingsPage.tsx

@@ -131,7 +131,7 @@ export function SettingsPage() {
               <Field label="当前密码"><Input type="password" value={passwords.currentPassword} onChange={(e) => setPasswords((v) => ({ ...v, currentPassword: e.target.value }))} /></Field>
               <Field label="新密码"><Input type="password" placeholder="至少10位，包含字母和数字" value={passwords.newPassword} onChange={(e) => setPasswords((v) => ({ ...v, newPassword: e.target.value }))} /></Field>
               <Field label="确认新密码"><Input type="password" value={passwords.confirmPassword} onChange={(e) => setPasswords((v) => ({ ...v, confirmPassword: e.target.value }))} /></Field>
-              <div className="rounded bg-emerald-50 p-3 text-sm text-emerald-700"><ShieldCheck className="inline h-4 w-4 mr-1" />密码使用 bcrypt 加密；修改后所有旧登录 Token 会立即失效。</div>
+              <div className="rounded bg-emerald-50 p-3 text-sm text-emerald-700"><ShieldCheck className="inline h-4 w-4 mr-1" />修改密码后，其他已登录设备需要重新登录。</div>
               <Button onClick={async () => {
                 if (passwords.newPassword !== passwords.confirmPassword) return toast.error('两次输入的新密码不一致')
                 try {
@@ -148,7 +148,7 @@ export function SettingsPage() {
           <Card>
             <CardHeader title="API 与 Webhook" />
             <div className="space-y-3 p-4">
-              <p className="text-sm text-muted-foreground">密钥只在创建时完整显示一次，数据库仅保存 SHA-256 摘要。</p>
+              <p className="text-sm text-muted-foreground">密钥只在创建时完整显示一次，请立即复制并妥善保存。</p>
               <div className="flex gap-2">
                 <Input value={apiName} onChange={(e) => setApiName(e.target.value)} placeholder="密钥名称" />
                 <Button variant="outline" onClick={async () => {

src/pages/translate/TranslatePage.tsx

@@ -66,8 +66,8 @@ export function TranslatePage() {
   return (
     <div className="p-4 md:p-6">
       <PageHeader
-        title="AI 翻译中心"
-        description={`跨境商务场景专用翻译引擎，支持全球主流贸易国家和地区语言（可配置 ${supportedLanguageCount} 种）。`}
+        title="翻译中心"
+        description={`支持 ${supportedLanguageCount} 种已配置语言，可用于消息翻译与回复。`}
         actions={<LiveDataBadge />}
       />
 

src/services/api/channels.ts

@@ -52,8 +52,30 @@ export function getTelegramLoginState(channelId: string) {
   )
 }
 
-export function syncTelegramChannel(channelId: string) {
-  return http.post<{ chats: number; messages: number }>(`/api/channels/${channelId}/sync`)
+export function startWhatsAppLogin(phone: string, name?: string) {
+  return http.post<ChannelConnection>('/api/channels/whatsapp/start', {
+    phone,
+    name,
+    acceptedUnofficialRisk: true,
+  })
+}
+
+export function getWhatsAppLoginState(channelId: string) {
+  return http.post<{
+    status: string
+    connectionState?: string
+    pairingCode?: string
+    qrDataUrl?: string
+    channel: ChannelConnection
+  }>(`/api/channels/whatsapp/${channelId}/state`)
+}
+
+export function setDefaultChannel(channelId: string) {
+  return http.post<ChannelConnection>(`/api/channels/${channelId}/default`)
+}
+
+export function syncChannel(channelId: string, options: { full?: boolean } = {}) {
+  return http.post<{ chats: number; messages: number }>(`/api/channels/${channelId}/sync`, options)
 }
 
 /** POST /api/channels/test */
@@ -75,3 +97,81 @@ export function deleteChannel(id: string) {
 export function getChannelLogs(id: string) {
   return http.get<ChannelSyncLog[]>(`/api/channels/${id}/logs`)
 }
+
+export function getWhatsAppContacts(
+  channelId: string,
+  query: { query?: string; cursor?: string; limit?: number } = {},
+) {
+  return http.get<{
+    items: Array<{ id: string; name: string; phone: string }>
+    nextCursor: string | null
+    total: number
+  }>(`/api/channels/${channelId}/whatsapp/contacts`, query)
+}
+
+export function updateWhatsAppProxy(channelId: string, url: string) {
+  return http.put<ChannelConnection>(`/api/channels/${channelId}/whatsapp/proxy`, {
+    url,
+    test: true,
+  })
+}
+
+export function updateWhatsAppProfile(
+  channelId: string,
+  payload: { name?: string; status?: string },
+) {
+  return http.patch<ChannelConnection>(`/api/channels/${channelId}/whatsapp/profile`, payload)
+}
+
+export function updateWhatsAppProfilePicture(
+  channelId: string,
+  payload: { name: string; mimeType: string; base64: string },
+) {
+  return http.post<ChannelConnection>(
+    `/api/channels/${channelId}/whatsapp/profile/picture`,
+    payload,
+  )
+}
+
+export function reauthorizeWhatsApp(channelId: string) {
+  return http.post<ChannelConnection>(`/api/channels/${channelId}/whatsapp/reauthorize`)
+}
+
+export function getWhatsAppDevices(channelId: string) {
+  return http.get<Array<{
+    id: string
+    name: string
+    platform: string
+    current: boolean
+    status: string
+    connectedAt?: string
+  }>>(`/api/channels/${channelId}/whatsapp/devices`)
+}
+
+export function terminateWhatsAppDevice(channelId: string, deviceId: string) {
+  return http.del<{ success: boolean; deviceId: string }>(
+    `/api/channels/${channelId}/whatsapp/devices/${encodeURIComponent(deviceId)}`,
+  )
+}
+
+export function getWhatsAppGatewayMetrics() {
+  return http.get<{
+    accounts: { total: number; connected: number; disconnected: number }
+    outbound: { queued: number; dead: number; sent: number; riskBackoff: number; averageLatencyMs: number }
+    webhooks: { queued: number; dead: number; delivered: number }
+    alerts: Array<{ severity: string; code: string; accountId: string; message: string }>
+  }>('/api/channels/whatsapp/metrics')
+}
+
+export function createWhatsAppBackup(channelId: string) {
+  return http.get<{ version: number; accountId: string; createdAt: string; blob: string }>(
+    `/api/channels/${channelId}/whatsapp/backup`,
+  )
+}
+
+export function restoreWhatsAppBackup(channelId: string, blob: string) {
+  return http.post<{ restored: boolean }>(
+    `/api/channels/${channelId}/whatsapp/backup/restore`,
+    { blob },
+  )
+}

src/services/api/client.ts

@@ -17,10 +17,17 @@ export interface RequestOptions {
 
 /** 由 auth store 注入，避免循环依赖 */
 let tokenGetter: () => string | null = () => null
+let unauthorizedHandler: (() => void) | null = null
+let handlingUnauthorized = false
+
 export function setTokenGetter(fn: () => string | null) {
   tokenGetter = fn
 }
 
+export function setUnauthorizedHandler(fn: () => void) {
+  unauthorizedHandler = fn
+}
+
 export async function api<T = unknown>(path: string, options: RequestOptions = {}): Promise<T> {
   const method = options.method ?? 'GET'
 
@@ -41,6 +48,11 @@ export async function api<T = unknown>(path: string, options: RequestOptions = {
   })
 
   if (res.status === 401) {
+    if (token && unauthorizedHandler && !handlingUnauthorized) {
+      handlingUnauthorized = true
+      unauthorizedHandler()
+      window.setTimeout(() => { handlingUnauthorized = false }, 1_000)
+    }
     throw new ApiError(401, '登录状态已失效，请重新登录')
   }
   if (!res.ok) {

src/services/api/conversations.ts

@@ -10,6 +10,15 @@ export interface ConversationQuery {
   userId?: string
 }
 
+export function normalizeMessage(message: Message): Message {
+  return {
+    ...message,
+    originalText: String(message?.originalText ?? ''),
+    originalLang: String(message?.originalLang || 'und'),
+    reactions: Array.isArray(message?.reactions) ? message.reactions : [],
+  }
+}
+
 /** GET /api/conversations */
 export function getConversations(query: ConversationQuery = {}) {
   return http.get<{ list: ConversationListItem[]; total: number }>('/api/conversations', { ...query })
@@ -21,8 +30,26 @@ export function getConversation(id: string) {
 }
 
 /** GET /api/conversations/:id/messages */
-export function getMessages(id: string) {
-  return http.get<Message[]>(`/api/conversations/${id}/messages`)
+export async function getMessages(id: string) {
+  const messages = await http.get<Message[]>(`/api/conversations/${id}/messages`)
+  return Array.isArray(messages) ? messages.map(normalizeMessage) : []
+}
+
+export async function getMessagePage(
+  id: string,
+  query: { before?: string; after?: string; cursor?: string; limit?: number } = {},
+) {
+  const page = await http.get<{
+    items: Message[]
+    beforeCursor: string | null
+    afterCursor: string | null
+    hasMoreBefore: boolean
+    hasMoreAfter: boolean
+  }>(`/api/conversations/${id}/messages/page`, query)
+  return {
+    ...page,
+    items: Array.isArray(page?.items) ? page.items.map(normalizeMessage) : [],
+  }
 }
 
 export function updateMessage(id: string, messageId: string, payload: { isImportant?: boolean; internalNote?: string }) {
@@ -33,6 +60,13 @@ export function markConversationRead(id: string, messageIds?: string[]) {
   return http.post<Conversation>(`/api/conversations/${id}/read`, { messageIds })
 }
 
+export function setConversationPresence(
+  id: string,
+  presence: 'composing' | 'recording' | 'paused' | 'available' | 'unavailable',
+) {
+  return http.post<{ success: boolean; presence: string }>(`/api/conversations/${id}/presence`, { presence })
+}
+
 export function getMessageAttachment(id: string, messageId: string, attachmentId?: string) {
   return http.get<{ dataUrl: string; mimeType: string; name: string }>(
     `/api/conversations/${id}/messages/${messageId}/attachment`,
@@ -41,15 +75,40 @@ export function getMessageAttachment(id: string, messageId: string, attachmentId
 }
 
 /** POST /api/conversations/:id/messages */
-export function sendMessage(id: string, payload: SendMessagePayload & { translatedText?: string; autoTranslate?: boolean }) {
-  return http.post<Message>(`/api/conversations/${id}/messages`, payload)
+export function sendMessage(
+  id: string,
+  payload: SendMessagePayload & {
+    translatedText?: string
+    autoTranslate?: boolean
+    idempotencyKey?: string
+    clientMessageId?: string
+  },
+) {
+  const idempotencyKey = payload.idempotencyKey || crypto.randomUUID()
+  return http.post<Message>(`/api/conversations/${id}/messages`, {
+    ...payload,
+    idempotencyKey,
+    clientMessageId: payload.clientMessageId || idempotencyKey.replace(/-/g, '').slice(0, 20).toUpperCase(),
+  })
 }
 
 export function sendMedia(
   id: string,
-  payload: { name: string; mimeType: string; base64: string; kind: 'document' | 'photo' | 'audio' | 'voice' | 'sticker' },
+  payload: {
+    name: string
+    mimeType: string
+    base64: string
+    kind: 'document' | 'photo' | 'audio' | 'voice' | 'sticker'
+    idempotencyKey?: string
+    clientMessageId?: string
+  },
 ) {
-  return http.post<unknown>(`/api/conversations/${id}/media`, payload)
+  const idempotencyKey = payload.idempotencyKey || crypto.randomUUID()
+  return http.post<unknown>(`/api/conversations/${id}/media`, {
+    ...payload,
+    idempotencyKey,
+    clientMessageId: payload.clientMessageId || idempotencyKey.replace(/-/g, '').slice(0, 20).toUpperCase(),
+  })
 }
 
 export function sendAlbum(
@@ -60,11 +119,28 @@ export function sendAlbum(
 }
 
 /** PATCH /api/conversations/:id（标记已读/分配/状态） */
+export type WhatsAppMessageAction =
+  | { action: 'react'; messageId: string; emoji: string }
+  | { action: 'edit'; messageId: string; text: string }
+  | { action: 'delete'; messageId: string }
+  | { action: 'forward'; messageId: string; destinationConversationId: string }
+  | { action: 'poll'; name: string; values: string[]; selectableCount?: number }
+  | { action: 'location'; latitude: number; longitude: number; name?: string; address?: string }
+  | { action: 'contact'; displayName: string; phone: string }
+  | { action: 'disappearing'; seconds: false | 0 | 86400 | 604800 | 7776000 }
+
+export function runWhatsAppMessageAction(id: string, payload: WhatsAppMessageAction) {
+  return http.post<Message | { success: true }>(
+    `/api/conversations/${id}/messages/action`,
+    payload,
+  )
+}
+
 export function updateConversation(id: string, payload: { assigneeId?: string | null; markRead?: boolean; status?: string }) {
   return http.patch<Conversation>(`/api/conversations/${id}`, payload)
 }
 
-export type TelegramConversationAction =
+export type ConversationAction =
   | 'clear'
   | 'delete'
   | 'pin'
@@ -78,9 +154,9 @@ export type TelegramConversationAction =
   | 'block'
   | 'unblock'
 
-export function runTelegramConversationAction(
+export function runConversationAction(
   id: string,
-  action: TelegramConversationAction,
+  action: ConversationAction,
   options: { seconds?: number } = {},
 ) {
   return http.post<Conversation | { success: true; deleted: true }>(
@@ -99,3 +175,42 @@ export function openTelegramConversation(payload: {
     payload,
   )
 }
+
+export function openWhatsAppConversation(payload: {
+  identifier?: string
+  targetType: 'user' | 'group' | 'invite'
+  channelId?: string
+  subject?: string
+  participants?: string[]
+}) {
+  return http.post<{ conversation: Conversation; customer: Customer }>(
+    '/api/conversations/whatsapp/open',
+    payload,
+  )
+}
+
+export interface WhatsAppGroupInfo {
+  id: string
+  name: string
+  description?: string
+  participants: Array<{
+    id: string
+    admin?: 'admin' | 'superadmin' | null
+  }>
+}
+
+export function getWhatsAppGroup(id: string) {
+  return http.get<WhatsAppGroupInfo>(`/api/conversations/${id}/whatsapp/group`)
+}
+
+export function runWhatsAppGroupAction(
+  id: string,
+  payload: {
+    action: 'add' | 'remove' | 'promote' | 'demote' | 'subject' | 'description' | 'invite-code' | 'revoke-invite'
+    participants?: string[]
+    subject?: string
+    description?: string
+  },
+) {
+  return http.post<unknown>(`/api/conversations/${id}/whatsapp/group/action`, payload)
+}

src/types/messaging.ts

@@ -41,7 +41,18 @@ export interface Message {
   productCard?: { name: string; sku: string; price: string }
   replyToId?: string
   replyPreview?: string
+  editedAt?: string
+  isDeleted?: boolean
+  deletedAt?: string
+  reactions?: Array<{
+    actor: string
+    emoji: string
+    fromMe?: boolean
+    updatedAt?: string
+  }>
   telegramFileId?: number
+  whatsappMessageId?: string
+  whatsappContentType?: string
   attachmentMimeType?: string
   attachmentSize?: number
   stickerEmoji?: string
@@ -74,12 +85,17 @@ export interface Conversation {
   channelId?: string
   telegramChatId?: string
   telegramChatType?: string
+  whatsappJid?: string
+  whatsappChatType?: string
   isPinned?: boolean
   archived?: boolean
   mutedUntil?: string | null
   markedUnread?: boolean
   isBlocked?: boolean
   leftAt?: string
+  presence?: 'available' | 'unavailable' | 'composing' | 'recording' | 'paused'
+  presenceUpdatedAt?: string
+  lastSeenAt?: string
 }
 
 export type ChannelStatus = 'connected' | 'disconnected' | 'error' | 'paused' | 'unconnected'
@@ -106,6 +122,10 @@ export interface ChannelConnection {
   smtpSecure?: boolean
   syncDays?: number
   lastVerifiedAt?: string
+  isDefault?: boolean
+  provider?: string
+  pairingCode?: string
+  qrDataUrl?: string
 }
 
 export interface ChannelSyncLog {

tests/e2e/lingxi.spec.ts

@@ -11,6 +11,27 @@ async function login(page: Page, loginAccount = account, loginPassword = passwor
   await expect(page).toHaveURL(/\/dashboard$/)
 }
 
+test('过期登录状态会回到登录页而不是显示网络错误', async ({ page }) => {
+  await page.addInitScript(() => {
+    window.localStorage.setItem('lx-auth', JSON.stringify({
+      state: {
+        token: 'eyJhbGciOiJIUzI1NiJ9.eyJleHAiOjF9.expired',
+        user: { id: 'expired-user', name: 'Expired User', role: 'admin' },
+        tenant: { id: 'expired-tenant', name: 'Expired Tenant', plan: 'pro' },
+        onboarded: true,
+      },
+      version: 0,
+    }))
+  })
+  await page.goto('/dashboard')
+  await expect(page).toHaveURL(/\/login(?:\?|$)/)
+  await expect(page.getByText('登录状态已过期，请重新登录')).toBeVisible()
+  await expect.poll(() => page.evaluate(() => {
+    const persisted = JSON.parse(window.localStorage.getItem('lx-auth') || '{}')
+    return persisted.state?.token ?? null
+  })).toBeNull()
+})
+
 test('Telegram 手机号验证码和二步密码登录向导', async ({ page, request }, testInfo) => {
   const suffix = `${Date.now()}-${testInfo.project.name}`
   const loginAccount = `channel-e2e-${suffix}@local.test`
@@ -20,8 +41,11 @@ test('Telegram 手机号验证码和二步密码登录向导', async ({ page, re
   })
   expect(response.ok()).toBeTruthy()
   await login(page, loginAccount, loginPassword)
-  await page.goto('/channels?setup=telegram')
-  await expect(page.getByTestId('telegram-onboarding')).toContainText('先绑定 Telegram')
+  await page.goto('/channels?setup=choose')
+  await expect(page.getByTestId('channel-onboarding')).toContainText('不强制绑定 Telegram')
+  await expect(page.getByTestId('choose-whatsapp')).toBeVisible()
+  await expect(page.getByTestId('choose-email')).toBeVisible()
+  await page.getByTestId('choose-telegram').click()
   await expect(page.getByPlaceholder('+8613800138000')).toBeVisible()
   await expect(page.getByLabel('Telegram 验证码', { exact: true })).toHaveCount(0)
   const sendTelegramCode = page.getByRole('button', { name: '发送 Telegram 验证码' })
@@ -29,10 +53,29 @@ test('Telegram 手机号验证码和二步密码登录向导', async ({ page, re
   await sendTelegramCode.click()
   await expect(page.getByText('请输入国际格式手机号，例如 +8613800138000')).toBeVisible()
   await expect(page.getByPlaceholder('+8613800138000')).toBeVisible()
-  await expect(page.getByText('每个企业独立绑定账号')).toBeVisible()
+  await expect(page.getByText('可以继续添加其他工作账号', { exact: false })).toBeVisible()
   await page.screenshot({ path: testInfo.outputPath('telegram-login-wizard.png'), fullPage: true })
 })
 
+test('WhatsApp 普通账号关联设备向导', async ({ page, request }, testInfo) => {
+  const suffix = `${Date.now()}-${testInfo.project.name}`
+  const loginAccount = `whatsapp-e2e-${suffix}@local.test`
+  const loginPassword = 'Lingxi-WhatsApp-2026!'
+  const response = await request.post('/api/auth/register', {
+    data: { name: 'WhatsApp E2E', account: loginAccount, password: loginPassword, company: 'WhatsApp E2E', industry: '跨境电商', teamSize: '1-10人' },
+  })
+  expect(response.ok()).toBeTruthy()
+  await login(page, loginAccount, loginPassword)
+  await page.goto('/channels?setup=choose')
+  await page.getByTestId('choose-whatsapp').click()
+  await expect(page.getByText('普通 WhatsApp 关联设备接入', { exact: true })).toBeVisible()
+  await expect(page.getByText('并非 Meta 官方 Business Cloud API', { exact: false })).toBeVisible()
+  await expect(page.getByRole('button', { name: '生成 WhatsApp 配对码' })).toBeVisible()
+  await page.getByRole('button', { name: '生成 WhatsApp 配对码' }).click()
+  await expect(page.getByText('请输入包含国家/地区代码的 WhatsApp 手机号')).toBeVisible()
+  await page.screenshot({ path: testInfo.outputPath('whatsapp-link-device-wizard.png'), fullPage: true })
+})
+
 test('企业邮箱 IMAP 和 SMTP 连接向导', async ({ page, request }, testInfo) => {
   const suffix = `${Date.now()}-${testInfo.project.name}`
   const loginAccount = `email-e2e-${suffix}@local.test`
@@ -47,11 +90,30 @@ test('企业邮箱 IMAP 和 SMTP 连接向导', async ({ page, request }, testIn
   await emailCard.getByRole('button', { name: '连接', exact: true }).click()
   await expect(page.getByText('IMAP 收信 + SMTP 发信', { exact: true })).toBeVisible()
   await expect(page.getByPlaceholder('sales@company.com')).toBeVisible()
-  await expect(page.getByPlaceholder('仅提交到本地服务端验证')).toHaveAttribute('type', 'password')
+  await expect(page.getByPlaceholder('邮箱密码或应用专用密码')).toHaveAttribute('type', 'password')
   await expect(page.getByRole('button', { name: '验证并连接邮箱' })).toBeVisible()
   await page.screenshot({ path: testInfo.outputPath('email-connection-wizard.png'), fullPage: true })
 })
 
+test('渠道真实消息统计与多 Telegram 账号入口', async ({ page }) => {
+  await login(page)
+  const responsePromise = page.waitForResponse((response) =>
+    response.url().endsWith('/api/channels') && response.request().method() === 'GET',
+  )
+  await page.goto('/channels')
+  const response = await responsePromise
+  expect(response.ok()).toBeTruthy()
+  const payload = await response.json()
+  for (const channel of payload.data) {
+    expect(Number.isInteger(channel.todayMessages)).toBeTruthy()
+    expect(channel.todayMessages).toBeGreaterThanOrEqual(0)
+  }
+  await page.getByRole('button', { name: 'Telegram', exact: true }).click()
+  await expect(page.getByText('连接 Telegram', { exact: true })).toBeVisible()
+  await expect(page.getByPlaceholder('+8613800138000')).toBeVisible()
+  await expect(page.getByText('可以继续添加其他工作账号', { exact: false })).toBeVisible()
+})
+
 test('登录与核心工作台视觉链路', async ({ page }, testInfo) => {
   await login(page)
   await expect(page).toHaveURL(/\/dashboard$/)
@@ -62,8 +124,8 @@ test('登录与核心工作台视觉链路', async ({ page }, testInfo) => {
   await page.screenshot({ path: testInfo.outputPath('channels.png'), fullPage: true })
 
   await page.goto('/inbox')
-  await page.getByRole('button', { name: '添加 Telegram 用户或群组' }).click()
-  await expect(page.getByRole('dialog')).toContainText('添加 Telegram 会话')
+  await page.getByRole('button', { name: '添加联系人或群组' }).click()
+  await expect(page.getByRole('dialog')).toContainText('添加联系人或群组')
   await expect(page.getByLabel('用户名、手机号或用户 ID')).toBeVisible()
   await page.getByRole('button', { name: '群组/频道', exact: true }).click()
   await expect(page.getByLabel('群组/频道用户名或 Chat ID')).toBeVisible()
@@ -71,8 +133,9 @@ test('登录与核心工作台视觉链路', async ({ page }, testInfo) => {
   await expect(page.getByLabel('Telegram 邀请链接')).toBeVisible()
   await page.getByRole('button', { name: '关闭', exact: true }).click()
   const privateConversation = page.locator(
-    '[data-testid="conversation-item"][data-channel="telegram"]:not([data-telegram-chat-type="channel"])',
+    '[data-testid="conversation-item"][data-channel="telegram"][data-last-sender="agent"]:not([data-telegram-chat-type="channel"])',
   ).first()
+  await expect(privateConversation).toBeVisible()
   await privateConversation.click()
   await expect(page.getByTestId('message-content')).toHaveClass(/justify-end/)
   const languageSwitcher = page.getByRole('radiogroup', { name: '消息显示语言' })
@@ -88,11 +151,15 @@ test('登录与核心工作台视觉链路', async ({ page }, testInfo) => {
   await expect(outgoingSurface.first()).toHaveClass(/telegram-bubble-out/)
   const incomingSurface = page.locator('[data-testid="message-surface"][data-direction="incoming"]')
   if (await incomingSurface.count()) await expect(incomingSurface.first()).toHaveClass(/telegram-bubble-in/)
+  if (testInfo.project.name !== 'mobile-chromium') {
     await expect(privateConversation).toHaveClass(/conversation-selected/)
     await expect(page.getByTestId('conversation-list-panel')).toHaveClass(/border-slate-300/)
     await expect(page.getByTestId('chat-panel')).toHaveClass(/bg-\[#eaf2f9\]/)
+  } else {
+    await expect(page.getByRole('button', { name: '返回会话列表' })).toBeVisible()
+  }
   await expect(page.getByTestId('conversation-insight-bar').locator('img')).toHaveCount(0)
-  await expect(page.getByTestId('conversation-insight-bar')).toContainText('AI 客户洞察')
+  await expect(page.getByTestId('conversation-insight-bar')).toContainText('客户洞察')
   await page.getByRole('button', { name: 'Telegram 会话操作' }).click()
   await expect(page.getByText(/置顶会话|取消置顶/)).toBeVisible()
   await expect(page.getByText(/归档会话|移出归档/)).toBeVisible()
@@ -192,12 +259,12 @@ test('客户画像雷达与采购情报可视化', async ({ page }, testInfo) =>
   await expect(rows.first()).toBeVisible()
   await rows.first().getByRole('cell').nth(1).click()
   await expect(page.getByText('客户价值雷达', { exact: true })).toBeVisible()
-  await expect(page.getByText('AI 客户洞察', { exact: true })).toBeVisible()
-  await expect(page.getByText('采购情报', { exact: true })).toBeVisible()
+  await expect(page.getByText('客户洞察', { exact: true })).toBeVisible()
+  await expect(page.getByText('采购信息', { exact: true })).toBeVisible()
   await expect(page.getByText('标签画像', { exact: true })).toBeVisible()
   const semanticTags = page.locator('[data-tag-category]')
   if (await semanticTags.count()) await expect(semanticTags.first()).toBeVisible()
-  else await expect(page.getByText('暂无标签，AI 将在收到有效客户消息后自动补全。')).toBeVisible()
+  else await expect(page.getByText('暂无标签，收到更多客户消息后将自动补充。')).toBeVisible()
   await page.screenshot({ path: testInfo.outputPath('customer-profile-radar.png'), fullPage: true })
 })
 
@@ -208,6 +275,6 @@ test('团队邀请和支付页不显示虚假成功', async ({ page }, testInfo)
   await page.screenshot({ path: testInfo.outputPath('team.png'), fullPage: true })
 
   await page.goto('/billing')
-  await expect(page.getByText('Stripe Checkout', { exact: false })).toBeVisible()
+  await expect(page.getByRole('heading', { name: '套餐与账单' })).toBeVisible()
   await page.screenshot({ path: testInfo.outputPath('billing.png'), fullPage: true })
 })

whatsapp-gateway/.dockerignore

@@ -0,0 +1,4 @@
+node_modules
+npm-debug.log
+.env
+data

whatsapp-gateway/Dockerfile

@@ -0,0 +1,23 @@
+FROM node:20-bookworm-slim
+
+ENV NODE_ENV=production
+WORKDIR /app
+
+RUN apt-get update \
+  && apt-get install -y --no-install-recommends ca-certificates \
+  && rm -rf /var/lib/apt/lists/*
+
+COPY package*.json ./
+RUN npm ci --omit=dev
+
+COPY src ./src
+RUN mkdir -p /data/auth /data/store \
+  && chown -R node:node /data /app
+
+USER node
+EXPOSE 3200
+
+HEALTHCHECK --interval=15s --timeout=5s --start-period=20s --retries=5 \
+  CMD node -e "fetch('http://127.0.0.1:3200/health/ready').then(r=>{if(!r.ok)process.exit(1)}).catch(()=>process.exit(1))"
+
+CMD ["node", "src/index.js"]

whatsapp-gateway/package.json

@@ -0,0 +1,22 @@
+{
+  "name": "lingxi-whatsapp-gateway",
+  "version": "1.0.0",
+  "private": true,
+  "type": "module",
+  "description": "灵犀跨境普通 WhatsApp 多账号网关",
+  "scripts": {
+    "start": "node src/index.js",
+    "check": "node --check src/index.js",
+    "test": "node --test test/api.test.js"
+  },
+  "dependencies": {
+    "@hapi/boom": "10.0.1",
+    "baileys": "7.0.0-rc13",
+    "express": "4.22.2",
+    "express-async-errors": "3.1.1",
+    "https-proxy-agent": "^7.0.6",
+    "multer": "2.2.0",
+    "pino": "9.6.0",
+    "qrcode": "1.5.4"
+  }
+}

whatsapp-gateway/test/api.test.js

@@ -0,0 +1,119 @@
+import assert from 'node:assert/strict'
+import { spawn } from 'node:child_process'
+import fs from 'node:fs/promises'
+import os from 'node:os'
+import path from 'node:path'
+import test from 'node:test'
+
+const token = 'gateway-test-token-12345678901234567890'
+
+async function waitForReady(baseUrl, child) {
+  for (let attempt = 0; attempt < 80; attempt++) {
+    if (child.exitCode !== null) throw new Error(`网关提前退出，代码 ${child.exitCode}`)
+    try {
+      const response = await fetch(`${baseUrl}/health/ready`)
+      if (response.ok) return
+    } catch {
+      // 服务正在启动。
+    }
+    await new Promise((resolve) => setTimeout(resolve, 50))
+  }
+  throw new Error('等待 WhatsApp 网关启动超时')
+}
+
+test('网关执行健康检查、令牌鉴权和账号 CRUD', async () => {
+  const dataDir = await fs.mkdtemp(path.join(os.tmpdir(), 'lingxi-wa-gateway-'))
+  const port = 32991
+  const baseUrl = `http://127.0.0.1:${port}`
+  const child = spawn(process.execPath, ['src/index.js'], {
+    cwd: path.resolve('.'),
+    env: {
+      ...process.env,
+      PORT: String(port),
+      DATA_DIR: dataDir,
+      WHATSAPP_GATEWAY_TOKEN: token,
+      LOG_LEVEL: 'silent',
+    },
+    stdio: 'ignore',
+  })
+  try {
+    await waitForReady(baseUrl, child)
+    const unauthorized = await fetch(`${baseUrl}/accounts`)
+    assert.equal(unauthorized.status, 401)
+
+    const headers = {
+      authorization: `Bearer ${token}`,
+      'content-type': 'application/json',
+    }
+    const created = await fetch(`${baseUrl}/accounts`, {
+      method: 'POST',
+      headers,
+      body: JSON.stringify({ phoneNumber: '15550008888', name: 'Gateway Test' }),
+    })
+    assert.equal(created.status, 201)
+    const account = (await created.json()).data
+    assert.equal(account.phoneNumber, '15550008888')
+    assert.equal(account.status, 'created')
+
+    const duplicate = await fetch(`${baseUrl}/accounts`, {
+      method: 'POST',
+      headers,
+      body: JSON.stringify({ phoneNumber: '15550008888' }),
+    })
+    assert.equal(duplicate.status, 409)
+
+    const fetched = await fetch(`${baseUrl}/accounts/${account.id}`, { headers })
+    assert.equal(fetched.status, 200)
+
+    const webhookSecret = 'webhook-test-secret-that-must-be-encrypted'
+    const webhook = await fetch(`${baseUrl}/accounts/${account.id}/webhook`, {
+      method: 'PUT',
+      headers,
+      body: JSON.stringify({
+        url: 'http://127.0.0.1:39999/webhook',
+        secret: webhookSecret,
+        active: true,
+      }),
+    })
+    assert.equal(webhook.status, 200)
+    assert.equal((await webhook.json()).data.webhookSecretConfigured, true)
+    const persistedAccounts = await fs.readFile(path.join(dataDir, 'accounts.json'), 'utf8')
+    assert.equal(persistedAccounts.includes(webhookSecret), false)
+
+    const metrics = await fetch(`${baseUrl}/metrics`, { headers })
+    assert.equal(metrics.status, 200)
+    assert.equal((await metrics.json()).data.accounts.total, 1)
+
+    const invalidProxy = await fetch(`${baseUrl}/accounts/${account.id}/proxy`, {
+      method: 'PUT',
+      headers,
+      body: JSON.stringify({ url: 'socks5://127.0.0.1:1080' }),
+    })
+    assert.equal(invalidProxy.status, 400)
+
+    const unsafeReauthorize = await fetch(`${baseUrl}/accounts/${account.id}/reauthorize`, {
+      method: 'POST',
+      headers,
+      body: JSON.stringify({ confirm: 'wrong-account-id' }),
+    })
+    assert.equal(unsafeReauthorize.status, 400)
+
+    const backup = await fetch(`${baseUrl}/accounts/${account.id}/backup`, { headers })
+    assert.equal(backup.status, 200)
+    const backupData = (await backup.json()).data
+    assert.equal(backupData.accountId, account.id)
+    assert.match(backupData.blob, /^v1\./)
+
+    const removed = await fetch(`${baseUrl}/accounts/${account.id}`, {
+      method: 'DELETE',
+      headers,
+    })
+    assert.equal(removed.status, 200)
+    const missing = await fetch(`${baseUrl}/accounts/${account.id}`, { headers })
+    assert.equal(missing.status, 404)
+  } finally {
+    child.kill('SIGTERM')
+    await new Promise((resolve) => child.once('exit', resolve))
+    await fs.rm(dataDir, { recursive: true, force: true })
+  }
+})