feat: release contextual omnichannel customer platform

Add Telegram, WhatsApp and email account management, realtime messaging, contextual multilingual AI, customer intelligence, knowledge workflows, enterprise controls, a unified design system and complete repository documentation.
2026-07-30 02:29:53 +08:00
parent 9804341463
commit af49d22ca7
66 changed files with 3181 additions and 554 deletions
@@ -0,0 +1,85 @@
+import { parsePhoneNumberFromString } from 'libphonenumber-js'
+
+const VALID_SOURCE = new Set(['manual', 'account-profile', 'phone-prefix', 'unknown'])
+
+export function normalizeCountryCode(value) {
+  const code = String(value || '').trim().toUpperCase()
+  return /^[A-Z]{2}$/.test(code) ? code : ''
+}
+
+export function inferCountryFromPhone(value) {
+  const raw = String(value || '').trim()
+  if (!raw) return ''
+  const normalized = raw.startsWith('+') ? raw : `+${raw.replace(/[^\d]/g, '')}`
+  try {
+    return normalizeCountryCode(parsePhoneNumberFromString(normalized)?.country)
+  } catch {
+    return ''
+  }
+}
+
+export function resolveCustomerCountry(input = {}, existing = {}, options = {}) {
+  const manualCountry = normalizeCountryCode(input.country)
+  if (options.manual === true) {
+    return {
+      country: manualCountry,
+      countrySource: manualCountry ? 'manual' : 'unknown',
+      countryConfidence: manualCountry ? 1 : 0,
+      countryInferredAt: new Date().toISOString(),
+    }
+  }
+
+  const existingSource = VALID_SOURCE.has(existing.countrySource)
+    ? existing.countrySource
+    : 'unknown'
+  if (existingSource === 'manual' && normalizeCountryCode(existing.country)) {
+    return {
+      country: normalizeCountryCode(existing.country),
+      countrySource: 'manual',
+      countryConfidence: 1,
+      countryInferredAt: existing.countryInferredAt || existing.updatedAt,
+    }
+  }
+
+  const accountCountry = normalizeCountryCode(
+    input.accountCountry || input.countryCode || input.profileCountry,
+  )
+  if (accountCountry) {
+    return {
+      country: accountCountry,
+      countrySource: 'account-profile',
+      countryConfidence: 0.98,
+      countryInferredAt: new Date().toISOString(),
+    }
+  }
+
+  const phoneCountry = inferCountryFromPhone(input.phone || existing.phone)
+  if (phoneCountry) {
+    return {
+      country: phoneCountry,
+      countrySource: 'phone-prefix',
+      countryConfidence: 0.92,
+      countryInferredAt: new Date().toISOString(),
+    }
+  }
+
+  const preserved = normalizeCountryCode(input.country || existing.country)
+  const preservedSource = VALID_SOURCE.has(input.countrySource)
+    ? input.countrySource
+    : existingSource
+  if (preserved && preservedSource !== 'unknown') {
+    return {
+      country: preserved,
+      countrySource: preservedSource,
+      countryConfidence: Number(input.countryConfidence ?? existing.countryConfidence ?? 0.7),
+      countryInferredAt: input.countryInferredAt || existing.countryInferredAt,
+    }
+  }
+
+  return {
+    country: '',
+    countrySource: 'unknown',
+    countryConfidence: 0,
+    countryInferredAt: null,
+  }
+}